NHPCO NewsLine Summer 2021 - 23

schedule allow these stakeholders to plan their day accordingly and
avoid long waits for a nurse or aide. Instead of calling or texting
individuals, one quick, group message can alert all critical stakeholders.
Real-Time Communication Technology is Now a " Must Have "
A patchwork of technologies such as video chat and secure messaging
were hastily adopted by many hospice providers in 2020 to overcome
lack of in-person visits. In a July 2020 Home Health Care News / Citus
Health survey, we saw that 74% of hospice providers viewed technology
as a way to improve patient and family caregiver satisfaction.
Now, with a deeper understanding of family caregiver needs, hospice
providers can confidently invest in new technologies that enable realtime
communication with these critical stakeholders in the mode they
prefer. Hospices that implement these virtual patient care technologies
will have a competitive advantage in the market as they become the
" preferred " choice for families and receive higher CAHPS survey scores.
Referral sources will recognize the higher CAHPS survey results and
have the assurance that the hospice provider is investing in patient and
family caregiver satisfaction.
Finally, the right investment in family caregiver engagement can
increase productivity and allow more time for clinical staff to care for
patients. With staffing shortages and increasing clinical staff burnout,
a streamlining of communication with advanced technology that makes
nurses' lives easier would be a welcome change and may even lead to
happier staff and lower turnover.
About Citus Health
Citus Health offers the only completely integrated
virtual patient care platform solution that removes
barriers to communication to immediately improve
your patient and family caregiver experience. With
built in HIPAA-compliant, secure features like autotranslated
multilingual instant messaging, real-time
video visits, customizable forms and surveys, and an
education center, the Citus Health solution enables
real time communication between your clinical staff,
care partners and family caregivers.
To learn how Citus Health can help your organization
improve the family caregiver experience and CAHPS
survey results while easing the workload on your
clinical staff, visit www.citushealth.com/hospice. Or
contact Citus Health at 800-863-9130.
Newsline / Summer 2021 23
About Porter Research
Porter Research works with healthcare and IT
companies to develop and execute market research
programs and create strategies using market
intelligence uncovered. With 30 years of experience,
we have worked with more than 300 IT companies,
and complete thousands of interviews each year.
This means we know your industry, we know how you
need to use the data, and we execute the right
research program to uncover what you can't find on
your own. For more information visit www.
porterresearch.com.
The right investment
in family caregiver
engagement can
increase productivity
and allow more time
for clinical staff to
care for patients.
http://www.porterresearch.com http://www.porterresearch.com http://www.citushealth.com/hospice
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