Contents 6 Measures of Excellence Integral to NHPCO's Quality Connections program, Measures of Excellence is a sophisticated, quarterly data collection tool and dashboard that was launched this year as a new and valuable benefit of membership. 14 6 10 Next Generation Leadership Leaders in the field talk about ways that mentoring, leadership development, and succession planning can position an organization for future success - and NHPCO shares its new Succession Planning Toolkit. 18 14 18 Re-Introducing Volunteers MyNHPCO Volunteer Management Section Leader Stacy Groff shares some tips for re-engaging volunteers as we move beyond the pandemic and look towards the ending of the CMS waiver on volunteer service. New Consumer Research Eight out of 10 family caregivers would choose one hospice provider over another based on the ability to communicate effectively in real-time. 26 Global Partners in Care 32 Providers Earning QC Rings 34 Medical Group Practice Survey 35 Innovation Consortium 36 Palliative Care Certificate Program 38 New MyHospice Ambassadors 43 We Honor Veterans Survey 10 Newsline / Summer 2021 3