Independent Banker - April 2021 - 69
SPECIAL SECTION
|| Where does MANTL's focus on
community banks and credit
unions come from?
We believe, right now, that community
banks and credit unions have
tremendous digital potential. Over
the last few years, while these smaller
institutions have been focused on
serving their communities, the big
banks have instead been investing
heavily in technology. The result is that
smaller institutions are losing market
share-not because big banks deliver
better service, but because they were
simply the first ones to the party. We
think it's time to start correcting that
trend.
|| What kinds of digital initiatives
can MANTL help with?
We've rethought the account
opening process essentially from
scratch, and built an online account
opening platform that delivers. We
view eff ective account opening as
foundational to any good banking
experience, and institutions taking
digital transformation seriously should
consider looking at it the same way. A
good account opening process can
kick off a virtuous cycle within your
institution, and it's not uncommon
for our customers to set cautiously
optimistic growth and eff iciency goals
at launch, only to blow past them in a
matter of weeks.
|| What's the right way for smaller
financial institutions to pursue
digital transformation?
There's no single " right way " that
will suit every bank. That said, every
bank and credit union knows their
own people, their culture, and their
community. With this knowledge, it's
possible to deploy digital tools that
make sense and drive the right results
for any institution.
Raj Patel
Co-founder
and COO
MANTL
sales@mantl.com | www.mantl.com
http://www.mantl.com
Independent Banker - April 2021
Table of Contents for the Digital Edition of Independent Banker - April 2021
Table of Contents
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