Independent Banker - April 2021 - 78

CONNECTIONS COMMUNITY SPIRIT
Fighting fraud
with education
COVID-19 has exacerbated vulnerabilities to fraud. To combat this trend,
Tompkins VIST Bank has been delivering valuable education to its small
business customers to keep them informed and protected.
By William Atkinson
C
ommunity banks are experts
at safeguarding sensitive
information-it's just part of the job.
So, it seems natural that they'd fall
into the role of keeping their business
and retail customers up to speed
about all things cybersecurity. And,
during the pandemic, this seems
especially important, as cyberattacks
appear to be on the rise.
Equipping its customers with the
know-how to prevent fraud is a job
that $1.9 billion-asset Tompkins
VIST Bank in Wyomissing, Pa.,
takes seriously.
" Cyberthreats to businesses have
increased during COVID, because
companies are doing more business
78 Q ICBA Independent Banker Q April 2021
online and have fewer resources
to monitor processes, " says Paula
Barron, senior vice president of
community banking. " As a community
bank, small to medium-sized
businesses are our specialty. And as
a financial institution, we're used to
guarding against cyberthreats, so we
wanted to pass our knowledge on to
our business customers during this
difficult time. "
In 2020, amid the pandemic,
Tompkins VIST Bank introduced
a series of cybersecurity webinars
aimed at helping customers avoid
cybersecurity risks. " We are planning
to do more on this subject this year
geared to businesses' ongoing needs, "
Barron says.
During these webinars, the
community explains where customers
and businesses are vulnerable

Independent Banker - April 2021

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