Independent Banker - April 2022 - 18

PORTFOLIO
◎FOCUS MANAGEMENT
Workplace flexibility
is here to stay.
What's next?
The pandemic forced the issue of remote and hybrid working for
many employees, but it wasn't a flash in the pan. Though challenges
remain, many companies are now looking to accommodate employees'
refreshed expectations. We asked community banks how they're dealing
with the resulting shifts in their employment models. By Mindy Charski
efore remote work was an
emergency measure to keep
employees safe from a devastating
virus, it was a perk some community
banks offered to retain and attract
talent. Two years on, many banks
are incorporating flexible work
arrangements into their strategic
plans, and for good reason.
" It's imperative for industry
leaders to understand the extent to
which the pandemic reset employee
expectations, " Samsung declared in
a 2021 finance and banking report.
" Despite the finance industry's
historical dependence on in-person
interactions to build trust and do
business, remote and hybrid work
models are here to stay. "
This evolution is challenging
community banks to figure out how to
balance new methods of working while
maintaining the personal touch and
local knowledge that help them win
and keep customers.
One bank that is not turning back
WesBanco, Inc. in Wheeling, W.Va., is
among the community banks carefully
navigating the new landscape. While
nearly 200 of the bank's 2,460
employees could work remotely
pre-pandemic, that number jumped
significantly as COVID-19 raged. By
early 2022, of its approximately 1,200
non-branch personnel-including
lenders, wealth management and
support departments-70% were
hybrid, 20% were remote and 10%
were fully in the office.
The $16.9 billion-asset community
bank has left the decision of who
works where to the leaders of its
business units. " They give us the
rationale, " says Tony Pietranton,
WesBanco, Inc.'s senior executive vice
president and group head of human
resources and facilities. " At the end of
the day, they're running their portion
of the business, and they have to be
B
18 Q ICBA Independent Banker Q April 2022
Photo by Tijana Simic/iStock

Independent Banker - April 2022

Table of Contents for the Digital Edition of Independent Banker - April 2022

Table of Contents
Independent Banker - April 2022 - Intro
Independent Banker - April 2022 - Cover1
Independent Banker - April 2022 - Cover2
Independent Banker - April 2022 - Table of Contents
Independent Banker - April 2022 - 2
Independent Banker - April 2022 - 3
Independent Banker - April 2022 - 4
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Independent Banker - April 2022 - Cover3
Independent Banker - April 2022 - Cover4
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