Independent Banker - April 2022 - 58

I have a bachelor's degree in
accounting, and I held three
Carol Wilson
Senior vice president, internal audit
at $663 million-asset Community
First Bank in Walhalla, S.C.
Time in community banking:
32 years
preparatory jobs before landing in
community banking. Those three jobs involved
bookkeeping, customer service and accounting
and were great fi rst steps to my eventual career
in deposit operations and now, internal auditing.
Over the years, I have learned so many
things. My operational background has given
me the opportunity to learn the why and the how
of banking. I have grown from an entry-level
proof operator to learning and understanding
most areas of the bank.
Customers will be loyal when they feel
that they are treated with understanding.
Customer service is about taking care of the
customer and making them feel welcomed, and
I think that is one of the most important things
I've learned.
Wow, industry changes over the years,
and technology is probably the biggest
change. Gone are the days of paper checks and
having to come by the branch during banking
hours. Electronic banking has made everything
from deposits to using a debit or credit card
immediate. Banking is so much more convenient
for the customer now.
Wilson (right) and friends supported
Collins Children's Home with a Mud Run.
" Building those relationships and working with
customers all these years has helped me to continue
to grow and learn, and I am not done yet. "
- Carol Wilson, Community First Bank
Wilson (right) attended a holiday
luncheon to support a local charity.
Another change is that I think fraud has
increased. The bad guys are always out there,
and technology gives them more sophisticated
options than ever before. This means that we-
the bank-have to be more vigilant than ever.
I've remained in community banking
because I found an open window of
opportunity, a place where I could, and
did, learn the banking process from the
beginning of the transaction or customer
request through to the final resolution.
Community banking is the cornerstone for local
businesses and individuals looking to build the
town where they live. I think my 32 years in the
banking industry, in my hometown, has allowed
me to get to know our customers both personally
and professionally, and community banking is
truly about the relationship with the customer.
I was once told that banking could be
learned, but how to give good customer
service can't. It is just something inside
you. Building those relationships and working
with customers all these years has helped me
to continue to grow and learn, and I am not
done yet. I have had some very good mentors
throughout my career and have met and worked
alongside some of the greatest people.
56 Q ICBA Independent Banker Q April 2022

Independent Banker - April 2022

Table of Contents for the Digital Edition of Independent Banker - April 2022

Table of Contents
Independent Banker - April 2022 - Intro
Independent Banker - April 2022 - Cover1
Independent Banker - April 2022 - Cover2
Independent Banker - April 2022 - Table of Contents
Independent Banker - April 2022 - 2
Independent Banker - April 2022 - 3
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Independent Banker - April 2022 - Cover3
Independent Banker - April 2022 - Cover4
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