Independent Banker - April 2022 - 63
SPECIAL SECTION
|||| The banking industry is rapidly changing. What
trends should community banks be paying
attention to?
We saw several banking trends, like cryptocurrency
products and buy now/pay later functionality,
creeping into the mainstream in 2021. However,
these features are a distraction for financial
institutions that are still in the early stages of digital
transformation. For most institutions, growth will
come from doubling down on the basics.
More than half of consumers (58%) and small
business owners (57%) will not do business with
an institution that doesn't offer online account
opening, regardless of whether they prefer to open
an account online or in-person. Online account
opening is no longer a nice-to-have feature - it's
now a matter of survival.
|||| What is MANTL focused on in 2022?
One of our priorities in 2022 is to help community
banks grow and deepen business relationships.
MANTL recently released a first-of-its-kind business
account opening solution that significantly
improves operational efficiency and enhances the
customer experience. We challenged ourselves to
meaningfully reduce the time to open a business
account across all channels - online, mobile,
in-branch and through relationship managers in
the field - so we built the platform from scratch to
handle businesses of all sizes and complexities.
The result is Business Account Opening by MANTL,
which is 100% digital and eliminates manual review
for up to 97% of applications.
|| || How can community banks deliver excellent
customer experiences in 2022?
Servicing your customers in an omnichannel
fashion is necessary to create an excellent
customer experience in today's banking landscape.
The word " omnichannel " is thrown around a lot
right now. But we've discovered that when people
say omnichannel, they often mean multi-channel.
And those are two very different things. A lot of
solutions allow you to start and finish a task, like
opening an account, in the same channel but you
can't transfer to a different channel mid-stream.
True omnichannel technology means that you
can start a task in one channel and finish it in
another. This is critical to meeting consumers and
businesses where they want to bank and delivering
the same experience across all channels.
Nathaniel Harley
Co-founder
and CEO
MANTL
sales@mantl.com | www.mantl.com
http://www.mantl.com
Independent Banker - April 2022
Table of Contents for the Digital Edition of Independent Banker - April 2022
Table of Contents
Independent Banker - April 2022 - Intro
Independent Banker - April 2022 - Cover1
Independent Banker - April 2022 - Cover2
Independent Banker - April 2022 - Table of Contents
Independent Banker - April 2022 - 2
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Independent Banker - April 2022 - Cover3
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