Independent Banker - April 2024 - 52

WHAT DOES A CULTURE
LEADER ACTUALLY DO?
" IT'S LEADING, MOTIVATING
AND INSPIRING POSITIVITY
ACROSS OUR COMPANY. "
-Julie Peterson Klein,
Bell Bank
features their stories internally, such as during town hall
meetings and in Klein's " Happy Monday " emails to the
company. At the end of the year, every Bell employee can
vote on a short list of employees' stories, and the winners
earn an all-expenses-paid trip.
The second program is the Pay It Forward giving
initiative, which Bell launched 16 years ago. The
community bank gives each full-time employee $1,000
and each part-time employee $500 to donate to people
and causes they care about. Those stories are also shared,
including on Bell's internal and public websites.
Like Donaldson, Klein knows that maintaining culture
is not her job alone. It starts with " hiring the right people
with caring, genuine hearts, " she says. It continues by
regularly talking about the community bank's values in
internal meetings and interactions with customers.
" My motto is this: We don't have one chief culture officer
here at Bell; we have 2,000 chief culture officers. It takes
all 2,000 of us to build a culture, " she says. " That would be
the only way we could make a company of 2,000 people in
many states a great place to work and do business. "
" TO KEEP [CULTURE]
RELEVANT AND FIND WAYS
TO COMMUNICATE THE
RIGHT THING TO DO AND
THE RIGHT WAY TO TREAT
EACH OTHER. "
-Michele DeHoff,
Jonah Bank of Wyoming
PRESERVING A HEALTHY CULTURE
When $520 million-asset Jonah Bank of Wyoming in
Casper, Wyo., was a de novo, executive management could
easily " communicate the mission, the reason we are here,
what we want to be when we grow up, how we want our
customers to feel about us [and] how we want our employees
to feel at work, " says president and CEO Kim DeVore.
That culture is largely defined by the " Code of the West, "
which author James P. Owen created and allowed Jonah
Bank of Wyoming to adopt. Its 10 elements include " Take
pride in your work " and " When you make a promise, keep
Jonah Bank of Wyoming leadership
during the bank's strategic planning
session in August 2023. The safety
vests represent folks who " feel safe to
think out loud and share big goals. "
" IT'S ABOUT HAVING
SOMEBODY WHO'S
ACCOUNTABLE TO HOLDING
THE COMPANY TO THE
IDEALS THAT THEY SET
DOWN ON PAPER. "
-Rob Armour, BankPlus
52 // ICBA Independent Banker // April 2024

Independent Banker - April 2024

Table of Contents for the Digital Edition of Independent Banker - April 2024

Contents
Independent Banker - April 2024 - Cover1
Independent Banker - April 2024 - Cover2
Independent Banker - April 2024 - Contents
Independent Banker - April 2024 - 2
Independent Banker - April 2024 - 3
Independent Banker - April 2024 - 4
Independent Banker - April 2024 - 5
Independent Banker - April 2024 - 6
Independent Banker - April 2024 - 7
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Independent Banker - April 2024 - Cover3
Independent Banker - April 2024 - Cover4
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