Independent Banker - April 2024 - 62

ADVERTORIAL SPOTLIGHT
Guest Experts:
Core Technology
Gauge your core's performance with tough questions
CHALLENGE: Banks pour an extensive amount of funds into their cores but at the end of the day they often struggle to
achieve their priorities and meet customer expectations due the restrictions of their core vendor.
SOLUTION: Choosing a partner, like SHAZAM Core, provides you a higher level of flexibility to select the applications you
want to use, saving you money while reaching your financial goals.
A core vendor should be with you for
the long haul; not just to get you to
sign a contract and then leave you to
fend for yourselves until it's time to
renew. Here are a few questions you
should consider as you evaluate the
future of your core.
Nickels, Dimes and Pennies
Is your core provider nickel and diming
you? Make sure your core isn't costing
you by closely examining your contract
and billing statements. How many
fees are you paying now that weren't
disclosed initially? With SHAZAM you
will have a straightforward, transparent
pricing structure, not a convoluted
25-page agreement. You deserve a
partner invested in the relationship, not
their bottom line.
A CORE VENDOR SHOULD BE
WITH YOU FOR THE LONG HAUL;
NOT JUST TO GET YOU TO SIGN A
CONTRACT AND THEN LEAVE YOU
TO FEND FOR YOURSELVES UNTIL
IT'S TIME TO RENEW.
Service, Service, Service
Like your valued customers, you
deserve exceptional service. When
researching, ask where support
centers are located and their average
response times and closure ratios.
Get specifics on the people serving
you. Will you get a live specialist with
relevant experience or an impersonal
ticketing system? Can you easily call
for help? Ensure support isn't tiered by
bank size. Your customers don't expect
to have to enter a service ticket to find
out more about their money, neither
should you. SHAZAM provides our
partners a clear path to our 100% U.S.
based client support team.
Flexibility, Choice and Voice
Chris Nelson
Chris Nelson, Managing
Director, Banking Solutions
SHAZAM
Your bank is unique and your core
should support that. Don't settle
for " bank in a box " . Seek flexibility
Managing Director, Banking Solutions
cnelson@shazam.net
shazam.net
to integrate third-party products
without outrageous fees. Your input
should directly inform your partner's
decisions, not be ignored. An engaged
provider, like SHAZAM, offers venues
for feedback and shows your voice
drives outcomes. Client feedback
from our core user group conferences
and advisory council determines the
direction of our products, enabling our
clients' success.
Don't settle, take control.
Ensure you are moving forward with
someone who doesn't treat you as a
number or an account, but as a valued
customer who will get to know you by
name. If a vendor won't spend time
answering your questions now, expect
the same disregard post-sale. You
deserve a true partner like SHAZAM
who is committed to serving you today
and in the future.

http://www.shazam.net

Independent Banker - April 2024

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