Independent Banker - August 2018 - 24

PORTFOLIO
through-the-wall ATMs whenever possible
to limit the access to the machine, and
have locks and alarms on our drive-up
ATM access hoods for protection from
hijacking. " Mary Ann Miller, senior
director and fraud executive advisor for
NICE Actimize, adds that community
banks " should adopt a process to keep
the application software and operating
system running on their ATMs up to
date to ensure that they have the latest
security patches. " ATM operators must
keep their antivirus software and other
security programs such as firewalls
updated, she adds.
2
3 ways to avoid
ATM attacks
Security
C
1
Jackpotting, skimming, cash traps ... what's
a bank to do? Here, experts offer their best
criminal-thwarting advice. By Karen Epper Hoffman
ybersecurity might score the biggest headlines these
days, but fraud at ATMs continues to be a popular method
for criminals aiming to score some quick cash. The best course
of action for community banks? In short, be vigilant-and
teach employees and customers how to do the same. Here
are three ways to go about it.
Get employees involved.
As the saying goes, the best defense is a good offense.
Banks need to make their frontline employees aware
of the ATM attack threat so that they can better support and
help customers. " Our strongest defense is having an employee
physically inspect the machines every day to look for skimmers,
shimmers, cash traps, covert cameras and the like, " says Mark
Autrey, chief information officer at $355 million-asset Four
Corners Community Bank in Farmington, N.M. " We utilize
24 Q ICBA Independent Banker Q August 2018
3
Quick stat
10%
Rise in the
number of
debit cards
compromised at
ATMs between
2016 and 2017
Encourage customers to keep
tabs on their debit usage.
The number of debit cards
compromised at ATMs and merchant
card readers rose 10 percent in 2017,
according to FICO. Instances of ATMs
and card readers being targeted rose
8 percent. The increase follows two
years of larger spikes in this kind of
fraud, according to Michael Betron,
senior director of product management
at FICO. In data breaches last year,
16 percent of victims had a debit card
number compromised, and 3 percent a
debit card PIN, according to a report from
Javelin Strategy & Research. Customer
vigilance is everything.
Inform customers how to
protect themselves.
Educate bank customers about
how they should select an ATM that gets
a lot of foot traffic or is in a well-lit area.
Let them know to be on the lookout for
anything odd about the ATM or pointof-sale
machine-for example, if their
card doesn't enter an ATM smoothly, a
fraudster could have a skimmer device
attached to the opening. Encourage
customers to review their checking
account regularly for any unauthorized
transactions. If their card has been
compromised, they will have to act fast
to avoid losing money.

Independent Banker - August 2018

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Table of Contents
Independent Banker - August 2018 - Intro
Independent Banker - August 2018 - Cover1
Independent Banker - August 2018 - Cover2
Independent Banker - August 2018 - Table of Contents
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