Independent Banker - December 2017 - 34

ICBA
Community Banker
of the Year 2017
Central
" In general, I try to
focus on the people
versus the bottom
line. Building [our
bank] has been about
investing in our
people, growing those
people and trying
to get them to their
highest levels. "
-PETER NELSON,
GLENWOOD STATE BANK
At your service
Glenwood State Bank president Peter Nelson lives and breathes the golden rule
to the benefi t of employees, customers and the bottom line.
By Karen Epper Hoff man
M
ost community bankers defi ne the difference
between their institutions and
larger competitors in terms of customer
service-usually the service that frontline
employees provide to customers.
But for Peter Nelson, president of Glenwood State
Bank of Glenwood, Minn., service is not simply about
extra hand-holding from branch staff. He believes that
the strength of his community bank and his skill as a
leader lies in how he serves not just his customers but his
employees. " In general, I try to focus on the people versus
the bottom line, " Nelson says. " Building [our bank] has
been about investing in our people, growing those people
and trying to get them to their highest levels. "
34 ICBA Independent Banker December 2017
Nelson's sharp focus on his people is likely the very
reason that the $272 million-asset bank has more than
tripled its assets since he assumed leadership almost 12
years ago, nine years and a few months after he joined
Glenwood State Bank. This year, employee retention has
exceeded an eye-popping 98 percent.
A certifi ed public accountant by training, Nelson
deduced that his combined " interest in numbers and
interest in people [made] community banking a good fi t. "
He also chose to join the bank to move his family from a
large city to a smaller community. His approach to success
is simple: He fi nds the best people he can-those who fi t
with the bank's values-and the bank invests in them. Nelson
has often moved good employees three or four times
PHOTO: STEVE WOIT

Independent Banker - December 2017

Table of Contents for the Digital Edition of Independent Banker - December 2017

Table of Contents
Independent Banker - December 2017 - Intro
Independent Banker - December 2017 - Cover1
Independent Banker - December 2017 - Cover2
Independent Banker - December 2017 - Table of Contents
Independent Banker - December 2017 - 2
Independent Banker - December 2017 - 3
Independent Banker - December 2017 - 4
Independent Banker - December 2017 - 5
Independent Banker - December 2017 - 6
Independent Banker - December 2017 - 7
Independent Banker - December 2017 - 8
Independent Banker - December 2017 - 9
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Independent Banker - December 2017 - 11
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Independent Banker - December 2017 - 28
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Independent Banker - December 2017 - 33
Independent Banker - December 2017 - 34
Independent Banker - December 2017 - 35
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Independent Banker - December 2017 - 37
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Independent Banker - December 2017 - Cover3
Independent Banker - December 2017 - Cover4
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