Independent Banker - December 2018 - 46

ICBA 2018 Community Banker of the Year
 EASTERN 
A TRUE
RELATIONSHIP
BUILDER
Scott McComb of Heartland Bank believes in the power of human connection.
By Ed Avis
cott McComb says he's the world's worst bank
teller. That may seem like an odd admission for a
community bank CEO, but it reveals three key things
about him. First, he has worked practically every job in his
bank. Second, he deeply appreciates the importance and
challenges of each job. Third, he's humble enough to admit
that he's imperfect.
" I've done about every job at the bank, so I have a respect
for everyone in their role, because none of them are easy, "
says McComb, chairman, president and CEO of $1 billionasset
Heartland Bank in Whitehall, Ohio. " Everyone has
S
I recently wrapped up a CEO
roadshow-I took a meal or a
pizza or ice cream to each of
our 15 branch offices and
spent time with them just
to see how things are going. "
-Scott McComb, Heartland Bank
46 Q ICBA Independent Banker Q December 2018
their place in the bank, and all of them are important to the
customer experience. "
Kailyn McComb, Scott's daughter and an employee of
Heartland Bank, nominated him. She cited her father's
people skills as a key factor. " He is a leader who is not
afraid to be human in front of his people, " she wrote.
First an entrepreneur
In 1988, McComb's father, Tiney, founded Heartland
BancCorp and bought Croton Bank in Croton, Ohio.
McComb helped his father launch the company, but he
was also in the middle of starting his own home security
business. In 1999, after he'd built and sold that business,
McComb joined what was now Heartland Bank as director
of internet banking.
" I quickly started taking on other responsibilities at the
bank, " McComb recalls. At various points, he was bank
security officer, director of facilities maintenance and vice
president in charge of consumer relationship management.
He became chief operating officer in 2005, president in
2006 and CEO in 2009.
As his career advanced and Heartland Bank grew,
McComb worked hard to build relationships with his
employees. " Getting to know our associates as best as
we can is a great way to coach them and get to know
them as people, " he says. " I recently wrapped up a CEO
roadshow-I took a meal or a pizza or ice cream to each of
our 15 branch offices and spent time with them just to see

Independent Banker - December 2018

Table of Contents for the Digital Edition of Independent Banker - December 2018

Table of Contents
Independent Banker - December 2018 - Intro
Independent Banker - December 2018 - Cover1
Independent Banker - December 2018 - Cover2
Independent Banker - December 2018 - Table of Contents
Independent Banker - December 2018 - 2
Independent Banker - December 2018 - 3
Independent Banker - December 2018 - 4
Independent Banker - December 2018 - 5
Independent Banker - December 2018 - 6
Independent Banker - December 2018 - 7
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Independent Banker - December 2018 - Cover3
Independent Banker - December 2018 - Cover4
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