WHAT ATTRACTS VARIOUS AGE GROUPS TO COMMUNITY BANKS? Leadership, salary and communication rank high among all ages. Most important reasons to choose a bank to work for Work Communication 80% 70 60 50 40 20 30 10 Overall 18-24 25-35 36-45 JOB SATISFACTION BY DEPT. A critical issue during staff ing challenges 20 40 60 80 100% Customer service Finance Human resources IT Lending Marketing and sales Operations Production Other Overall Extremely satisfied Somewhat satisfied Very satisfied Not satisfied Satisfied Opportunities for employees to advance SNAPSHOT OF RESPONDENTS Employment level (%) Executive Director Manager Specialist/Non-managerial Experienced Entry level Gender 7.1 1.4 21.3 19.4 37.6 13.1 Women 68.2% Men 29.6% Prefer not to say (2%) * Other (0.2%) Age 56+ 24.4% 25-35 23.8% 46-55 20.2% 36-45 23.1% 18-24 8.5% Comprehensive onboarding process 80 60 40 20 46-55 56+ CAREER SUPPORT FROM START TO FINISH Community bank employees report their workplaces off er long-term advancement opportunities. 100% environment Salary Leadership Culture Benefits Potential for advancement Training and education Recognition Entry Experienced Specialist/ Non-manager Manager Director Executive Overall Source: Best Community Banks to Work For 48 Q ICBA Independent Banker Q December 2022 survey of 4,410 community bank employees by Avannis for Independent Banker, August 2022