CURRENCIES THE LEDGER Improving bank services for those with disabilities A recent Deloitte Insights survey shed light on the unmet financial needs of those with disabilities and noted how banks can help. 1 in 4 adults in the U.S. have a disability 4x The unbanked rate for households with a person with a disability versus those without 35% felt their bank offered services tailored to them that made it easier to access credit How can banks better serve those with disabilities? What do banks need to know about disabled customers? Respondents' top three financial goals involve basic financial needs, such as: SPECIFIC EDUCATION 54% of respondents list their bank as their go-to for financial information 73% of respondents were unaware of Achieving a Better Life Experience (ABLE) accounts ACCESSIBLE BRANCHES AND SERVICES 49% would prefer if bank locations were made more accessible with technology 45% would prefer more accessible digital banking options EASIER ACCESS TO CREDIT 42% struggle to pay their medical debt and living expenses 40% were denied access to new credit, partly due to this debt 30% Saving for retirement 47% Paying off other debts 53% Saving for unforeseen or emergency expenses 12 // ICBA Independent Banker // December 2023 " How Can Banks Better Serve People with Disabilities, and Why the Time is Now, " Deloitte, 2023