WHAT CONSTITUTES A GOOD WORK ENVIRONMENT? Respondents' banks' working environments... 100 90 80 70 50 60 40 Make employees feel proud to work here Reflect a balance of work and life Encourage innovative thinking, policies, practices Overall 18-24 25-35 36-45 46-55 56+ Provide sufficient tools, resources Provide for flexible remote working policies JOB SATISFACTION BY DEPT. A critical issue during staffing challenges 20 Customer service Finance Human resources IT Lending Marketing and sales Operations Production Other Overall Extremely satisfied Somewhat satisfied Very satisfied Not satisfied Satisfied Opportunities for employees to advance Comprehensive onboarding process 80 60 40 20 40 60 80 100% PLACES TO START AND CONTINUE A CAREER Community bank employees report their workplaces offer long-term advancement 100% Entry Experienced Specialist/ Non-manager Manager Director Executive Overall Employment level (%) Executive Director Manager Specialist/Non-managerial Experienced Entry level SNAPSHOT OF RESPONDENTS Gender 7.7 2 22.9 19.9 33.6 14 Women 69.7% Men 28.1% Prefer not to say (2%) * Other (0.2%) Source: Best Community Banks to Work For survey of 4,155 community bank employees by Avannis for Independent Banker, August 2023 Age 18-24 7.9% 56+ 24.7% 25-35 23.6% 46-55 21.4% 36-45 22.4% independentbanker.org // 45http://www.independentbanker.org