CURRENCIES The Ledger Community banking on the go Roughly four in five adults in the U.S. have smartphones. What does this wave of connectivity mean for community banks? Connected customers How many U.S. adults own smartphones? Avoiding buyer's remorse Bucking the branch 50% of mobile banking customers have backed out of a purchase after checking their account on their phone 53% of smartphone owners with bank accounts use mobile banking 14 Q ICBA Independent Banker Q February 2019 77% 72% 55% 39% 2018 2016 2014 2012 Source: Pew Research Center surveys conducted 2002-2018. FDIC 2016 study Opportunities for Mobile Financial Services to Engage Underserved Consumers.