Independent Banker - February 2020 - 25

Next: Tips for safeguarding your customers' information
home. I don't have a lot of opportunity
to get to a gym. People who don't go
to the gym really appreciate the fact
that they still have an incentive to
work out. "
A holistic solution
Many see wellness programs that concentrate
on physical health as a crucial
fi rst step. More ambitious and comprehensive
are well-being programs
that address everything from stress
reduction to volunteering and even
diversity and social inclusion eff orts,
Smolensky says.
Smolensky prefers the term
" well-being " over " health " or " wellness "
because it's more holistic and
suggests a broader more inclusive
approach. " If you have a program but
you're in a toxic culture, " she says, " the
wellness solutions a bank puts in place
don't go very far. "
She notes that while programs that
aim for mental and emotional health
are getting much-deserved attention,
it's equally important to recognize how
these programs can go beyond behavioral
health support. They can help
employees with skills that improve
focus, resiliency, and even their ability
to listen and respond to customers.
" For a community bank, it's really
critical to take the idea of mindfulness
or mental fi tness training and bring it
forth in terms of connection and compassion
and empathy as a business
imperative, " Smolensky says. In this
way, she says, well-being programs
are not just a way to stem healthcare
costs or attract and retain employees.
Instead, they're central to a community
bank's business objectives.
" If all of your employees really
practiced awareness and emotional
intelligence, building connections and
deep listening " Smolensky says, " think
how it could elevate your business. "
Elizabeth Judd is a writer in Maryland.
i
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Independent Banker - February 2020

Table of Contents for the Digital Edition of Independent Banker - February 2020

Table of Contents
Independent Banker - February 2020 - Intro
Independent Banker - February 2020 - Cover1
Independent Banker - February 2020 - Cover2
Independent Banker - February 2020 - Table of Contents
Independent Banker - February 2020 - 2
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Independent Banker - February 2020 - Cover3
Independent Banker - February 2020 - Cover4
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