Independent Banker - February 2020 - 40
PORTFOLIO
Sgt. Yanira Scarlett (center) with the Des Moines Police Department was honored during a 2019 Latino Heritage Month event at Bankers Trust's
East Branch. Many bank customers, community members, police department personnel and Bankers Trust staff attended the celebration.
18,000 hours a year, including
involvement with several multicultural
organizations in the communities that
the community bank serves.
" When immigrants relocate to Des
Moines, they lean heavily on referrals
from within their communities for services
such as banking, " Valbert says.
" When a community knows we have
employees who speak their languages
and understand their fears and concerns,
it reduces those barriers and
fears. " As a result, Bankers Trust sees
a high referral rate, Valbert adds.
These efforts have also made
Bankers Trust a leading and highly
respected employer in the markets it
serves, according to Valbert, and they
help the community bank attract and
retain diverse talent. He adds: " We
have also earned several honors for
our diversity and inclusion efforts. "
Breaking down cultural barriers
From its founding in 1984, $330 million-asset
Abacus Federal Savings
Bank in New York City has been a
small, minority-owned bank that
" When a community knows we have
employees who speak their languages
and understand their fears and concerns,
it reduces those barriers and fears. "
-Scott Valbert, Bankers Trust
40 Q ICBA Independent Banker Q February 2020
serves primarily the Chinese-American
community. " The community we
serve remains dominated by first-generation
immigrants, a customer base
that creates at least three challenges
for us, " says Jill Sung, the community
bank's president and CEO.
One challenge is the language barrier.
For most of the bank's customers,
English is a second language, and some
don't speak English at all. The second
is the sociopolitical and economic cultural
background of many customers.
" They have chosen to leave their country
of birth where the government is
all powerful, controlling many aspects
of their lives, " Sung says. " Hence, they
have a natural distrust of government
and institutions in general. "
The third challenge is a lack of
understanding of money and building
wealth. " Many of them are merely trying
to survive on a daily basis, " Sung
says. " They view money as currency
[that enables] one-time transactions
Independent Banker - February 2020
Table of Contents for the Digital Edition of Independent Banker - February 2020
Table of Contents
Independent Banker - February 2020 - Intro
Independent Banker - February 2020 - Cover1
Independent Banker - February 2020 - Cover2
Independent Banker - February 2020 - Table of Contents
Independent Banker - February 2020 - 2
Independent Banker - February 2020 - 3
Independent Banker - February 2020 - 4
Independent Banker - February 2020 - 5
Independent Banker - February 2020 - 6
Independent Banker - February 2020 - 7
Independent Banker - February 2020 - 8
Independent Banker - February 2020 - 9
Independent Banker - February 2020 - 10
Independent Banker - February 2020 - 11
Independent Banker - February 2020 - 12
Independent Banker - February 2020 - 13
Independent Banker - February 2020 - 14
Independent Banker - February 2020 - 15
Independent Banker - February 2020 - 16
Independent Banker - February 2020 - 17
Independent Banker - February 2020 - 18
Independent Banker - February 2020 - 19
Independent Banker - February 2020 - 20
Independent Banker - February 2020 - 21
Independent Banker - February 2020 - 22
Independent Banker - February 2020 - 23
Independent Banker - February 2020 - 24
Independent Banker - February 2020 - 25
Independent Banker - February 2020 - 26
Independent Banker - February 2020 - 27
Independent Banker - February 2020 - 28
Independent Banker - February 2020 - 29
Independent Banker - February 2020 - 30
Independent Banker - February 2020 - 31
Independent Banker - February 2020 - 32
Independent Banker - February 2020 - 33
Independent Banker - February 2020 - 34
Independent Banker - February 2020 - 35
Independent Banker - February 2020 - 36
Independent Banker - February 2020 - 37
Independent Banker - February 2020 - 38
Independent Banker - February 2020 - 39
Independent Banker - February 2020 - 40
Independent Banker - February 2020 - 41
Independent Banker - February 2020 - 42
Independent Banker - February 2020 - 43
Independent Banker - February 2020 - 44
Independent Banker - February 2020 - 45
Independent Banker - February 2020 - 46
Independent Banker - February 2020 - 47
Independent Banker - February 2020 - 48
Independent Banker - February 2020 - 49
Independent Banker - February 2020 - 50
Independent Banker - February 2020 - 51
Independent Banker - February 2020 - 52
Independent Banker - February 2020 - 53
Independent Banker - February 2020 - 54
Independent Banker - February 2020 - 55
Independent Banker - February 2020 - 56
Independent Banker - February 2020 - 57
Independent Banker - February 2020 - 58
Independent Banker - February 2020 - 59
Independent Banker - February 2020 - 60
Independent Banker - February 2020 - 61
Independent Banker - February 2020 - 62
Independent Banker - February 2020 - 63
Independent Banker - February 2020 - 64
Independent Banker - February 2020 - 65
Independent Banker - February 2020 - 66
Independent Banker - February 2020 - 67
Independent Banker - February 2020 - 68
Independent Banker - February 2020 - 69
Independent Banker - February 2020 - 70
Independent Banker - February 2020 - 71
Independent Banker - February 2020 - 72
Independent Banker - February 2020 - 73
Independent Banker - February 2020 - 74
Independent Banker - February 2020 - 75
Independent Banker - February 2020 - 76
Independent Banker - February 2020 - 77
Independent Banker - February 2020 - 78
Independent Banker - February 2020 - 79
Independent Banker - February 2020 - 80
Independent Banker - February 2020 - Cover3
Independent Banker - February 2020 - Cover4
https://www.nxtbook.com/mspc/independentbanker/october2024
https://www.nxtbook.com/mspc/independentbanker/september2024
https://www.nxtbook.com/mspc/independentbanker/august2024
https://www.nxtbook.com/mspc/independentbanker/july2024
https://www.nxtbook.com/mspc/independentbanker/june2024
https://www.nxtbook.com/mspc/independentbanker/may2024
https://www.nxtbook.com/mspc/independentbanker/april2024
https://www.nxtbook.com/mspc/independentbanker/march2024
https://www.nxtbook.com/mspc/independentbanker/february2024
https://www.nxtbook.com/mspc/independentbanker/january2024
https://www.nxtbook.com/mspc/independentbanker/december2023
https://www.nxtbook.com/mspc/independentbanker/november2023
https://www.nxtbook.com/mspc/independentbanker/october2023
https://www.nxtbook.com/mspc/independentbanker/september2023
https://www.nxtbook.com/mspc/independentbanker/august2023
https://www.nxtbook.com/mspc/independentbanker/july2023
https://www.nxtbook.com/mspc/independentbanker/june2023
https://www.nxtbook.com/mspc/independentbanker/may2023
https://www.nxtbook.com/mspc/independentbanker/april2023
https://www.nxtbook.com/mspc/independentbanker/march2023
https://www.nxtbook.com/mspc/independentbanker/february2023
https://www.nxtbook.com/mspc/independentbanker/january2023
https://www.nxtbook.com/mspc/independentbanker/december2022
https://www.nxtbook.com/mspc/independentbanker/november2022
https://www.nxtbook.com/mspc/independentbanker/october2022
https://www.nxtbook.com/mspc/independentbanker/september2022
https://www.nxtbook.com/mspc/independentbanker/august2022
https://www.nxtbook.com/mspc/independentbanker/july2022
https://www.nxtbook.com/mspc/independentbanker/june2022
https://www.nxtbook.com/mspc/independentbanker/may2022
https://www.nxtbook.com/mspc/independentbanker/april2022
https://www.nxtbook.com/mspc/independentbanker/march2022
https://www.nxtbook.com/mspc/independentbanker/february2022
https://www.nxtbook.com/mspc/independentbanker/january2022
https://www.nxtbook.com/mspc/independentbanker/december2021
https://www.nxtbook.com/mspc/independentbanker/november2021
https://www.nxtbook.com/mspc/independentbanker/october2021
https://www.nxtbook.com/mspc/independentbanker/september2021
https://www.nxtbook.com/mspc/independentbanker/august2021
https://www.nxtbook.com/mspc/independentbanker/july2021
https://www.nxtbook.com/mspc/independentbanker/june2021
https://www.nxtbook.com/mspc/independentbanker/may2021
https://www.nxtbook.com/mspc/independentbanker/april2021
https://www.nxtbook.com/mspc/independentbanker/march2021
https://www.nxtbook.com/mspc/independentbanker/february2021
https://www.nxtbook.com/mspc/independentbanker/january2021
https://www.nxtbook.com/mspc/independentbanker/december2020
https://www.nxtbook.com/mspc/independentbanker/november2020
https://www.nxtbook.com/mspc/independentbanker/october2020
https://www.nxtbook.com/mspc/independentbanker/september2020
https://www.nxtbook.com/mspc/independentbanker/august2020
https://www.nxtbook.com/mspc/independentbanker/july2020
https://www.nxtbook.com/mspc/independentbanker/june2020
https://www.nxtbook.com/mspc/independentbanker/may2020
https://www.nxtbook.com/mspc/independentbanker/april2020
https://www.nxtbook.com/mspc/independentbanker/march2020
https://www.nxtbook.com/mspc/independentbanker/february2020
https://www.nxtbook.com/mspc/independentbanker/january2020
https://www.nxtbook.com/mspc/independentbanker/december2019
https://www.nxtbook.com/mspc/independentbanker/november2019
https://www.nxtbook.com/mspc/independentbanker/october2019
https://www.nxtbook.com/mspc/independentbanker/september2019
https://www.nxtbook.com/mspc/independentbanker/august2019
https://www.nxtbook.com/mspc/independentbanker/july2019
https://www.nxtbook.com/mspc/independentbanker/june2019
https://www.nxtbook.com/mspc/independentbanker/may2019
https://www.nxtbook.com/mspc/independentbanker/april2019
https://www.nxtbook.com/mspc/independentbanker/march2019
https://www.nxtbook.com/mspc/independentbanker/february2019
https://www.nxtbook.com/mspc/independentbanker/january2019
https://www.nxtbook.com/mspc/independentbanker/december2018
https://www.nxtbook.com/mspc/independentbanker/november2018
https://www.nxtbook.com/mspc/independentbanker/october2018
https://www.nxtbook.com/mspc/independentbanker/september2018
https://www.nxtbook.com/mspc/independentbanker/august2018
https://www.nxtbook.com/mspc/independentbanker/july2018
https://www.nxtbook.com/mspc/independentbanker/june2018
https://www.nxtbook.com/mspc/independentbanker/may2018
https://www.nxtbook.com/mspc/independentbanker/april2018
https://www.nxtbook.com/mspc/independentbanker/march2018
https://www.nxtbook.com/mspc/independentbanker/february2018
https://www.nxtbook.com/mspc/independentbanker/january2018
https://www.nxtbook.com/mspc/independentbanker/december2017
https://www.nxtbook.com/mspc/independentbanker/november2017
https://www.nxtbook.com/mspc/independentbanker/october2017
https://www.nxtbook.com/mspc/independentbanker/september2017
https://www.nxtbook.com/mspc/independentbanker/august2017
https://www.nxtbook.com/mspc/independentbanker/july2017
https://www.nxtbook.com/mspc/independentbanker/june2017
https://www.nxtbook.com/mspc/independentbanker/may2017
https://www.nxtbook.com/mspc/independentbanker/april2017
https://www.nxtbookmedia.com