Independent Banker - February 2020 - 41

Next: Equi ab ilit maximus apedit, quatusa
to pay for basic necessities: food, shelter,
education. "
To help customers address these
challenges, bank employees take the
time to explain to their customers
various regulations and how to fi ll
out forms, and they educate customers
using character-based Chinese,
rather than alphabet-based English.
Employees work hard to gain the trust
of customers and try to provide them
with the information they need to
begin to make responsible fi nancial
decisions. At the same time, employees
explain that the context in which the
customers are making these decisions
is diff erent than what they experienced
in their country of birth.
YOUR LEVEL OF
CONFIDENCE
WITH THE SERVICES OF A HIGHLY
QUALIFIED REAL PROPERTY APPRAISER
Designated members of the Appraisal Institute are:
Abacus Federal Savings Bank
understands the importance of two
traditional banking features that are
extremely important to helping its customers
feel secure.
One service is passbook savings
accounts, which help customers feel
a sense of security with their money.
" This product cannot be automated,
and thus the cost of providing it is
high, " she says. However, the bank
knows how important it is to keep its
customers feeling safe and secure,
Sung adds.
The other is safe deposit boxes,
which provide peace of mind to customers
who can rely on their important
documents and family heirlooms staying
safe and secure.
" Safe deposit box services are
labor-intensive, requiring bank personnel
to escort customers to and from
their boxes, " Sung says. " However, we
off er this service because it is important
to our community. "
It's a prime example of community
banks' relationship banking model:
providing personal service that meets
the needs of customers, whatever language
they speak.
William Atkinson is a writer in Illinois.
* Known around the world for their
knowledge and experience.
* Valued for their unbiased and
objective approach to real property
valuation and analysis.
Fewer than 20% of US appraisers
hold AI's prestigious MAI, SRPA
and SRA Designations.*
To learn more visit:
appraisalinstitute.org/confidence
*Appraisal Institute is the nation's largest professional association of real estate
appraisers. Calculations are based on AI proprietary study among Designated members
and US appraisers conducted at the end of 2018.

http://www.appraisalinstitute.org/confidence

Independent Banker - February 2020

Table of Contents for the Digital Edition of Independent Banker - February 2020

Table of Contents
Independent Banker - February 2020 - Intro
Independent Banker - February 2020 - Cover1
Independent Banker - February 2020 - Cover2
Independent Banker - February 2020 - Table of Contents
Independent Banker - February 2020 - 2
Independent Banker - February 2020 - 3
Independent Banker - February 2020 - 4
Independent Banker - February 2020 - 5
Independent Banker - February 2020 - 6
Independent Banker - February 2020 - 7
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Independent Banker - February 2020 - Cover3
Independent Banker - February 2020 - Cover4
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