Independent Banker - January 2023 - 20

PORTFOLIO
◎FOCUS MANAGEMENT
Power skills and how
to cultivate them
The skills needed to succeed in the workplace are changing, with
companies placing greater value on soft skills like communication
and leadership. In response, community banks have an opportunity
to revisit hiring policies and training programs. By Roshan McArthur
he use of digital technology and
artificial intelligence has changed the
workplace dramatically in recent decades,
but the pandemic accelerated this shift by
forcing remote working and driving online
commerce. As a result, the skills needed in
all businesses, community banks included,
are changing.
According to an analysis by McKinsey
Global Institute, the need for manual skills
and basic cognitive skills is declining due
to increased automation, while the demand
for what used to be called " soft skills " is on
the rise.
Soft skills are personal attributes, not
traditionally taught but often picked up
in the workplace, that allow employees to
interact well with others, both socially and
emotionally. But, according to ICBA's chief
learning and experience officer Lindsay
LaNore, there's really nothing all that " soft "
about them. And that's why professionals
in the learning and development space
are increasingly referring to them as
" power skills. "
Power skills, in essence, are those that
can't be replaced by artificial intelligence.
So, employees increasingly will need skills
that set them apart from machines but also
work well in the digital era and help them
adapt to new ways of working.
A compassionate approach
Kirsti Coghlan, director of human
resources at $600 million-asset Mauch
Chunk Trust Company (MCT) in Jim
Thorpe, Pa., learned the value of skills like
these during the pandemic. In the past, she
says, the community bank's recruitment
strategies typically relied heavily on
traditional banking experience, with an
emphasis on the candidate's ability to sell.
When COVID hit, that changed radically.
The bank found itself accepting
applications from nurses, certified
nurse aides and home healthcare aides,
all of whom were looking for new
career opportunities.
" Healthcare workers have the ability
to triage intuitively, " Coghlan says.
T
20 // ICBA Independent Banker // January 2023
Photo by Pressmaster/Adobe

Independent Banker - January 2023

Table of Contents for the Digital Edition of Independent Banker - January 2023

Table of Contents
Independent Banker - January 2023 - Cover1
Independent Banker - January 2023 - Cover2
Independent Banker - January 2023 - Table of Contents
Independent Banker - January 2023 - 2
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Independent Banker - January 2023 - Cover3
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