Independent Banker - January 2024 - 39
external chat functionality. The system also
features retention and audit features.
FRAZIER: We implemented Jack Henry's loan
software in 2023 and will continue diving
deep into that software in 2024. We will
be rolling out online loan applications for
retail customers and refi ning what we can
do for our commercial clients to complete
loan applications easily and simplify the
process. We've also been working on robotic
process automation (RPA). Through our
relationship with BankTech Venture Fund
and now ICBA's ThinkTECH [Accelerator],
we've been introduced to a new-andimproved
kind of RPA concept and HuLoop
[an AI-powered automation software].
We will explore that to continue to create
some effi ciencies on what I call redundant,
repetitive processes in the organization.
BATES: We are changing cores after 25
years. So, we're obviously very excited
and nervous, because we know how much
work will go into it. But my staff are
entirely on board, because I told them I
would not make this decision unless they
agreed we needed to do it. After all, they
have to do the work. We'll also be rolling
out a new loan platform and looking at
creating a system to streamline small loans
to create more automation in our small loan
products. We are trying to get to the point
where we can do some auto-decisioning,
which will help.
PILARSKI: One thing we will implement in
2024 is software to help with the debit
card dispute process. We're optimistic
that the technology will help us gain
some effi ciencies there. We're seeing an
exponential rise in fraud-all sorts of
fraud-but debit card fraud continues to
rise. Through the regulations, if someone
disputes a debit card transaction, there's
paperwork the client has to complete, and
some research and fi ling on our end. So,
we're hoping this software, while not wholly
automating the process, will help us gain
some effi ciencies. Also, 2024 will be an AI
investigation year. It's intriguing and a little
scary, but there are some business use cases
for it. It's fi guring out good use cases and
what areas you want to avoid.
95%
The percentage of employees
who believe culture is more
important than compensation.
Source: Zipdo
What is your community
bank's single most
important business goal
for 2024 and why?
PILARSKI: Our deposit growth
has outpaced our loan growth for
the last few years. So, our single
most important business goal
is balancing loan and deposit
growth. The good news is that
in 2023, we had a lot of capacity
for loan growth. And that really
goes back to the challenge of
managing net interest margin.
We haven't had to worry about
independentbanker.org // 39
http://www.independentbanker.org
Independent Banker - January 2024
Table of Contents for the Digital Edition of Independent Banker - January 2024
Contents
Independent Banker - January 2024 - Cover1
Independent Banker - January 2024 - Cover2
Independent Banker - January 2024 - Contents
Independent Banker - January 2024 - 2
Independent Banker - January 2024 - 3
Independent Banker - January 2024 - 4
Independent Banker - January 2024 - 5
Independent Banker - January 2024 - 6
Independent Banker - January 2024 - 7
Independent Banker - January 2024 - 8
Independent Banker - January 2024 - 9
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Independent Banker - January 2024 - 17
Independent Banker - January 2024 - 18
Independent Banker - January 2024 - 19
Independent Banker - January 2024 - 20
Independent Banker - January 2024 - 21
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Independent Banker - January 2024 - 24
Independent Banker - January 2024 - 25
Independent Banker - January 2024 - 26
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Independent Banker - January 2024 - 28
Independent Banker - January 2024 - 29
Independent Banker - January 2024 - 30
Independent Banker - January 2024 - 31
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Independent Banker - January 2024 - 33
Independent Banker - January 2024 - 34
Independent Banker - January 2024 - 35
Independent Banker - January 2024 - 36
Independent Banker - January 2024 - 37
Independent Banker - January 2024 - 38
Independent Banker - January 2024 - 39
Independent Banker - January 2024 - 40
Independent Banker - January 2024 - 41
Independent Banker - January 2024 - 42
Independent Banker - January 2024 - 43
Independent Banker - January 2024 - 44
Independent Banker - January 2024 - 45
Independent Banker - January 2024 - 46
Independent Banker - January 2024 - 47
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Independent Banker - January 2024 - 50
Independent Banker - January 2024 - 51
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Independent Banker - January 2024 - 54
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Independent Banker - January 2024 - Cover3
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