Independent Banker - July 2017 - 63

Correction
says the use of virtual assistants
within smartphones and mobile apps
is a key driver in the adoption of both
speech and voice biometric technologies.
" It's easier and friendlier, and
people can use the mobile app while
driving, " he explains.
Another biometrics pioneer, NICE,
has developed passive voice recognition
that can authenticate voiceprints
within three to five seconds.
" This can be applied to automated
systems or fluid conversations with
agents, " says Erica Thomson, specialist
for real-time authentication
and fraud. " The technology is welladvanced
and in full production. "
Thomson adds that NICE will either
supply a business analyst or train a
bank's business analyst to manage
the technology.
While biometrics promise benefits
in security, efficiency and customer
experience, it would be a mistake to
see them as a silver bullet. In 2014,
a German hacker famously turned
images of German defense minister
Ursula von der Leyen's hands into
" We're setting a tone
from the customer's
perspective that we
consider safety and
the protection of
their assets to be our
priority. "
-MONICA BAKER, PYRAMAX BANK
a real fingerprint. Biometrics, if
compromised, can reveal intensely
personal information and, unlike
passwords, can't just be changed.
The same arms race between
banks and fraudsters and the same
trade-offs between security and
convenience will figure in banking
decisions.
In any case, the future is here.
Your mission, should you choose to
accept it....
Judith Sears is a writer in Colorado.
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know-how that leads to greater earnings.
The Big Idea insert in the June 2017 issue of Independent Banker stated,
" IBT did not increase their processes... " in reference to IBT's supporting
partnership with community banks. It should have read, " IBT did not
increase their [processing fees].... "
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Independent Banker - July 2017

Table of Contents for the Digital Edition of Independent Banker - July 2017

Table of Contents
Independent Banker - July 2017 - Intro
Independent Banker - July 2017 - Cover1
Independent Banker - July 2017 - Cover2
Independent Banker - July 2017 - Table of Contents
Independent Banker - July 2017 - 2
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Independent Banker - July 2017 - Cover3
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