Independent Banker - July 2019 - 30

CELEBRAT ING
PORTFOLIO
TRENDING: SECURITY
" New technology and employee
training are becoming increasingly
used to minimize risk. "
-Richard Reice, Michelman & Robinson, LLP
from the traditional robber, the " irate
customer " or the angry employee,
Adaptable
options
for a
better
core
experience
Reice says.
" Traditionally, these threats were
managed by having one or more
security guards on the premises, alarm
systems both audible and silent, video
and cyber surveillance, and physical
barriers that separate staff from the
public, " he adds. But even today, banks
need to consider other options to keep
branches and ATMs secure.
Sean Sposito, senior analyst for
cybersecurity at Javelin Strategy &
Research in Pleasanton, Calif., says
more thieves will gravitate to ATMs, a
" softer " and more easily compromised
target, than the branch. " An ATM,
especially one outside a branch, off ers
the best risk-to-reward ratio, " he says,
adding that some can hold hundreds of
thousands of dollars.
Because of this, skimming and other
Connect with us
ibtapps.com
512.616.1100
ATM attacks have become popular
again. A Positive Technologies report
states that 69% of all bank ATMs are
susceptible to black box attacks, in
which criminals use an electronic
device to send a command to the ATM
to dispense money.
" The guy single-handedly
waving a gun at a teller is
not as sophisticated as the typical ATM
attacker, " Sposito says.
Eric Bonner, director of physical
security at Diebold Nixdorf in
North Canton, Ohio, says the physical
security landscape is " defi nitely
transforming. " " It all begins with
how banks are changing the way they
interact with their customers and the
layout and designs of their branches, "
he says. " The rise of new open branch
designs inclusive of teller pods, discovery
tables, technology walls and more,
and the process changes that come
along with that, require a diff erent
approach to the security technology
being deployed. "
Technology to the fore
Bonner says Diebold Nixdorf is seeing
the utilization of more advanced
and secure solutions, such as cash
recyclers and advanced combination
or key solutions, versus traditional
under-counter solutions with keys.
This not only enhances security but
drives effi ciencies for staff . " Increasing
staff effi ciency and productivity via
these smarter security solutions is the
future, in my opinion, " he says. " Banks
want to further enable branch staff
to spend less time focused on branch
operational processes, such as managing
combos and locks, signature
cards, accessing vaults or streamlining
dual-control processes, and more time
interacting and selling to customers. "
Chris Mullins, a national technical
sales manager for security products
for Johnson Controls in Milwaukee,
Wis., says that while every community
bank, regardless of size, takes physical
security seriously, the technologies
they use vary. According to Mullins,
a typical video installation for a com
http://www.ibtapps.com
Independent Banker - July 2019

Table of Contents for the Digital Edition of Independent Banker - July 2019
