Independent Banker - July 2020 - 30

PORTFOLIO
Security is catching up
with branch design
Security
As the design of the branch
has advanced, so, too, have
the measures that community banks use
to keep their branches secure. By Karen
Epper Hoffman
hile many community banks have
retooled or redesigned their branches to
meet the needs of the industry and customers,
the security measures needed to protect bank and
customer information have evolved, too.
The in-person retail channel for community
banks is branching out in many directions. Some
community banks are increasingly building out
30 Q ICBA Independent Banker Q July 2020
W
open-plan branches where tellers or universal
associates conduct business from standing
desks. Others are pursuing branches with smaller
footprints focused solely on high-value services.
Some branches feature coffee bars for customers.
" We are among the many banks that are making
our space more inviting to our customers,
eliminating the traditional teller line and providing
some nice, comfortable furniture, along with
a beverage station and a public internet connection, "
says Jeff Newgard, president and CEO of
$514 million-asset Bank of Idaho in Idaho Falls,
Idaho. " The intent was to create a warm atmosphere
where our customers could feel at home. "
Quick stat
46%
of Americans
believe biometric
authentication is
more secure than
using passwords
or PINs
Source: 2017 AYTM Market
Research survey
Photo: FIS/via Getty Images

Independent Banker - July 2020

Table of Contents for the Digital Edition of Independent Banker - July 2020

Table of Contents
Independent Banker - July 2020 - Intro
Independent Banker - July 2020 - Cover1
Independent Banker - July 2020 - Cover2
Independent Banker - July 2020 - Table of Contents
Independent Banker - July 2020 - 2
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Independent Banker - July 2020 - Cover3
Independent Banker - July 2020 - Cover4
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