CURRENCIES THE LEDGER Post-pandemic tech priorities When the pandemic challenged in-person banking, many banks increased their use of digital channels. A Computer Services, Inc. survey found that most plan to continue to invest in this technology. Once COVID-19 has stabilized, bankers think digital channel usage will: Stay the same 22% 3% 75% Continue to increase Eventually return to pre-pandemic levels Banks rank their top three tech priorities (Respondents chose three) 10 20 30 40 50 60 Digital account opening Mobile banking app CRM and digital lending Data analytics and reporting In-branch technologies Online, video or robot chatting e a l Digital statements 59% % 45% 43% 37% 32% 28% 14% 1 What payments technology are banks prioritizing the most this year? 12 Q ICBA Independent Banker Q July 2021 % 2021 Banking Priorities Executive Report from Computer Services, Inc. P m s s r e 8 % a S - o 1 2 3 n - % t t s p o l l e % e a e 5 s r w c a 1 o a l f - n g i t r e s t d P ( i n r 2 P D i - l c a ) a u V - D M 3 3 E 1 R - t i - m H e C A p y a y a m d - e e n t