CONNECTIONS LISTEN UP Why today's innovation is tomorrow's normal In episode 9 of the Independent Banker podcast, host Charles Potts speaks with community banker Tim Shangle about the importance of supporting rising talent to develop a successful innovation strategy. WHO'S IN CONVERSATION? EXCERPTS FROM Tim Shangle Associate vice president of innovation and data analytics at ChoiceOne Bank HOSTED BY Charles Potts ICBA executive vice president and chief innovation officer, and host of the Independent Banker podcast " Community banks are in a special position where they can remain agile. They're big enough to do something cool, but they're small enough to actually be able to implement it. " -Tim Shangle " Machine learning will make fraud much easier to identify, will make it so trends and data are even easier to determine ... We can predict [answers to questions such as] 'Is your payroll going to land on a federal holiday?' Then, we're identifying those customers and proactively reaching out to them to say, 'You may want to schedule your payroll on a different day.' " -Tim Shangle 76 // ICBA Independent Banker // July 2023