Independent Banker - June 2020 - 63

ADVERTORIAL SPOTLIGHT
Banker
Innovation
Guide
Helping community banks through challenging times
CHALLENGE: The COVID-19 crisis continues to create substantial challenges throughout our industry. No one can guess
how or when the country will return to a " normal " state. Even without attempting an accurate prediction of the future, it's
possible to identify key trends that forward-thinking community bankers should act upon during these challenging times.
SOLUTION: Opportunities exist for decisive executives to right-size branch investments while capitalizing on the greater
acceptance of digital banking. Digital transformation, automated lending and a virtual workforce can be extended using
the momentum created by the world of lockdowns and sheltering in place.
Digital transformation
opportunities
Even before COVID-19, most
customers went into branches when
they wanted to open a new account
or apply for a loan. Community
bankers need to reassess policies
that prohibit establishing new
checking or savings accounts, or loan
relationships of any type, without
branch engagement.
Institutions must simplify the process
of establishing a digital relationship
and improve the customer
experience by removing unnecessary
steps. Digital transformation becomes
a reality when working with a true
partner who can take ownership of
the people, process and technology
supporting the initiative.
Maria Schuld
Senior Vice
President
and Division
Executive
FIS Americas
Banking
Solutions
High-performing community banks
should challenge their technology
partners to take ownership of digital
transformation in which they provide
critical components.
COMMUNITY BANKS SHOULD
OFFER REMOTE EMPLOYEES THE
TOOLS THAT ENABLE THEM TO
PROVIDE AN EXCEPTIONAL BANKER
EXPERIENCE AS THEY CONTINUE
TO GET WORK DONE ONLINE.
Evolving workforce opportunities
Prior to COVID-19, many individuals
were working remotely from home.
According to a Harvard Business
Review article, Ferrazzi Greenlight
surveyed 1,700 knowledge workers
and found that 79% reported working
always or frequently in dispersed
teams. Armed with laptops, Wi-Fi and
mobile phones, most professionals
can do their jobs from anywhere. This
number has surged in recent months.
Community banks should off er
remote employees the tools
that enable them to provide an
exceptional banker experience as
they continue to get work done
online. Digital transformation should
apply to bank staff members just as
much as to bank customers. And
fisglobal.com/banking-solutions
your technology partner should
provide comprehensive solutions for
both customers and employees to
leverage.
An experienced partner that's
easy to work with
FIS off ers community banks the
right resources to take advantage
of current digital and workforce
trends. In fact, we recently introduced
simplified pricing and contracts to
make it easier for smaller institutions
to conduct business with FIS.
FIS partnership off ers community
banks the following elements for
thriving in challenging times:
* Digital solutions
* Experienced subject experts
* Virtual deployment
For information on how FIS can help
your organization address today's
challenges, visit the FIS community
bank resource site.

http://www.fisglobal.com/banking-solutions

Independent Banker - June 2020

Table of Contents for the Digital Edition of Independent Banker - June 2020