Independent Banker - June 2022 - 39

Innovators
Making change for the common good
These community bankers are leading innovation in their organizations that will benefit their
customers and employees for years to come. By William Atkinson
Q: What initiative are you most
proud of, and what eff ect did
it have on your community
and/or customers?
Elizabeth Watts: Working in human
resources, employees are our internal
customers, and morale and culture
are what drive our business success.
Candidate experience starts at the
application phase. Therefore, an
effi cient and automated hiring and
onboarding experience is critical.
Adapting our procedures to remove
friction and unnecessary burden
has enabled us to create a better
employee experience from day
one. In addition, by creating and
launching a career path program
for employees, I have provided
opportunities for internal growth
that is aligned with Provident Bank's
strategy and values.
Sarah Palmer: Mercer County State
Bank's board of directors decided
to start the MCSB Gives Initiative,
in which the bank gives back to
nonprofi ts in its footprint to be a part
of continuing local programming that
directly serves families in need, social
services, education and quality of life.
Dollars that are raised internally and
matched by the bank go completely
to helping our local communities,
where it matters most. The bank
goes a step further and also pays
for and produces a video for each
recipient organization, which can be
used to highlight how others in the
community can give or help via social
media platforms.
(Continued on page 40)
Elizabeth Watts, 37
FVP, senior HR business partner
∠ Provident Bank | Iselin, N.J.
During her tenure with Provident Bank,
Elizabeth Watts has spearheaded three
mergers in four years. Each time, she made
sure that the employees and cultures aligned
to maintain the best banking experience for
her customers.
Sarah Palmer, 37
SVP, chief lending off icer
∠ Mercer County State Bank | Sandy Lake, Pa.
During the pandemic, Sarah Palmer took the
lead on a customer acquisition campaign,
where she led training sessions with her
teams and worked with colleagues to create
new best practices and better product
development. The campaign resulted in 20%
household acquisition growth year-over-year.
Walt Ellis, 35
Dothan city president
∠ Troy Bank and Trust Company | Troy, Ala.
During Walt Ellis' time at his community
bank, he's contributed to myriad projects
and initiatives. In his most recent
endeavor, he chaired a committee to lead
the reorganization of the bank, where
they reexamined the authority and lines
of communication for everyone from
newly onboarded employees to the board
of directors.
independentbanker.org Q 39

http://www.independentbanker.org

Independent Banker - June 2022

Table of Contents for the Digital Edition of Independent Banker - June 2022

Table of Contents
Independent Banker - June 2022 - Intro
Independent Banker - June 2022 - Cover1
Independent Banker - June 2022 - Cover2
Independent Banker - June 2022 - Table of Contents
Independent Banker - June 2022 - 2
Independent Banker - June 2022 - 3
Independent Banker - June 2022 - 4
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Independent Banker - June 2022 - Cover3
Independent Banker - June 2022 - Cover4
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