CURRENCIES THE LEDGER Customer-centric tech offerings In the CSI Banking Priorities Executive Report, bankers detail the digital solutions they're using to attract and retain customers. Bankers identified DIGITAL EVOLUTION as the key factor for reinforcing customer relationships. WHAT CAN BANKERS DO TO CONNECT WITH CUSTOMERS DIGITALLY? Community bankers plan on using technology in three ways: Improving and maximizing their existing digital channels WHICH TECH OFFERINGS ENHANCE THE CUSTOMER EXPERIENCE? 80% Digital account opening Investing in digital technologies 61% Gathering and applying customer data 57% Data analytics and reporting 88% of bankers strongly believe they can and will retain their current customers. Digital lending 10 // ICBA Independent Banker // June 2023 Source: CSI Banking Priorities Executive Report 2023