Independent Banker - March 2019 - 21

says Adriaan van Zyl, founder and CEO
of bankinnovate.com in San Diego.
" That way, it's easily measurable, " he
says. " You measure by the outcome and
not by the physical presence. "
For example, IT staff ers tasked with
software programming projects would
be good candidates, van Zyl says. But
workers in some non-project-based
positions could also be telecommuters,
such as call center employees who are
located in a diff erent time zone or who
prefer the overnight shift when the
community bank is closed.
Keeping things secure
To increase security, many community
banks use a virtual private network
(VPN) that remote employees log into
at home or in a coworking space. This
VPN keeps data on a server back at the
organization, van Zyl says. When the
employees log off , nothing remains on
their computer.
Community banks should make
sure devices used by remote workers
are accessible and controlled by the
IT department, he says. They need to
make sure there are up-to-date security
patches and information security
protocols in place that are just as
eff ective as they are on the computers
within the bank's premises.
Community banks also need to
develop a remote-work policy that
details specifi c dos and don'ts and
ensure each employee signs the document,
van Zyl says. And, like employees
working at the bank's onsite premises,
remote workers must attend periodic
compliance training sessions.
As more customers demand immediate
service, bankers are increasingly
accommodating to this demand. This
means more bank employees are
working on the road, including fi nancial
advisors, says Samir Agarwal,
vice president and segment leader for
community banking at Wolters Kluwer
in New York City. Increased technical
i
Compliance guide
Need an answer to a burning compliance question? Visit the ICBA
Compliance Vault at icba.org/compliance and get access to more
than 2,300 Q&As.
http://www.bankinnovate.com http://www.icba.org/compliance

Independent Banker - March 2019

Table of Contents for the Digital Edition of Independent Banker - March 2019

Table of Contents
Independent Banker - March 2019 - Intro
Independent Banker - March 2019 - Cover1
Independent Banker - March 2019 - Cover2
Independent Banker - March 2019 - Table of Contents
Independent Banker - March 2019 - 2
Independent Banker - March 2019 - 3
Independent Banker - March 2019 - 4
Independent Banker - March 2019 - 5
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Independent Banker - March 2019 - Cover3
Independent Banker - March 2019 - Cover4
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https://www.nxtbook.com/mspc/independentbanker/july2021
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https://www.nxtbook.com/mspc/independentbanker/may2021
https://www.nxtbook.com/mspc/independentbanker/april2021
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https://www.nxtbook.com/mspc/independentbanker/november2018
https://www.nxtbook.com/mspc/independentbanker/october2018
https://www.nxtbook.com/mspc/independentbanker/september2018
https://www.nxtbook.com/mspc/independentbanker/august2018
https://www.nxtbook.com/mspc/independentbanker/july2018
https://www.nxtbook.com/mspc/independentbanker/june2018
https://www.nxtbook.com/mspc/independentbanker/may2018
https://www.nxtbook.com/mspc/independentbanker/april2018
https://www.nxtbook.com/mspc/independentbanker/march2018
https://www.nxtbook.com/mspc/independentbanker/february2018
https://www.nxtbook.com/mspc/independentbanker/january2018
https://www.nxtbook.com/mspc/independentbanker/december2017
https://www.nxtbook.com/mspc/independentbanker/november2017
https://www.nxtbook.com/mspc/independentbanker/october2017
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