MAYőł CURRENCIES First Bank Financial Centre celebrates a milestone Q ICBA backs bill promoting rural access to credit Q Louisiana's banking landscape Q The Ledger: Small-business optimism hits post-recession high Q History Lesson: Tracking contactless payments Q ICBA gets some face time with Farmer Mac PORTFOLIO 10 16 How to create a digital payments strategy Aligning your bank's payments and corporate strategies is key 19 Should you share your BSA and AML resources? Federal regulators issued guidance on pooling compliance resources IN EVERY ISSUE 5 Flourish 7 From the Top 76 Out of Offi ce 22 Better SBA education, better SBA lending Some banks are fostering customer growth through SBA lending lessons 25 Innovation Station Kevin Tweddle shares four lessons from ICBA's ThinkTECH Accelerator 26 Portfolio Management ICBA's Jim Reber discusses the shape of investment 28 Make customers happy-even when they're leaving you There are benefits to making the account-closing process painless 30 12 ways to prepare for your 15 minutes of fame Making sure your bank shines in the limelight requires some preparation 32 Checks & Balances Community Focus 2020 reinforces ICBA's commitment to Main Street 35 Leading by Example ICBA's Chris Lorence says reigniting the fire in your belly inspires others 72 CONNECTIONS 68 Trailblazer Industrial Bank goes inside prisons to promote financial empowerment 72 Community Spirit CCB Community Bank helps prepare students for future money matters 74 Member Benefits Any staff member at your bank can open ICBA's Compliance Vault 75 Bulletin Board Revisit the memorable moments of ICBA LIVE 2019 in Nashville, Tenn. 68 Connect with ICBA 19 76 2 Q ICBA Independent Banker Q May 2019 facebook.com/icbaorg @icba linkedin.com/company/icba youtube.com/user/ communitybankchannelhttp://www.facebook.com/icbaorg http://www.linkedin.com/company/icba http://www.youtube.com/user/