Independent Banker - November 2017 - 14

With Interest
Scam patrol-Staff at Community First Bank attend a training session
on spotting social media scams. From left to right: Kurt Kisker, DJ Lunkwitz,
Annette Fink, Shelly Kerchal, Colleen Sellers and president Chad Johnston.
MAIN STREET FOCUS
Phishing prohibited
Community First Bank empowers customers to protect themselves
from scammers.
By Andrea Lahouze
S
everal years ago, a man in
southwest Nebraska fell
victim to a phishing attack.
The scammers told him he
had won the lottery and
that they needed him to send money
to have the winnings transferred
into his account. This man was also a
customer of Community First Bank in
Maywood, Neb. When he shared the
news with bank employees, they tried
to dissuade him from making the
transfer. But, believing the scammers'
every word, he sent money and kept
sending more at their every request,
until he lost his entire life savings.
" It was just heartbreaking to me to
see someone lose everything that they
worked their whole life for to a scam, "
says Chad Johnston, president of the
$130 million-asset community bank.
" We had tried to point out to him how
it was a scam and how this was not
going to happen, and he just wouldn't
believe it. And so, from that point on,
we decided we had to do something
to educate our customers so that
nobody else falls victim to this. "
Community First Bank became
a member of the Financial
14 ICBA IndependentBanker November 2017
Services-Information Sharing and
Analysis Center (FS-ISAC), which
alerts banks to local scams and
cashier check fraud incidents, so
employees can help customers avoid
them. The community bank also has
weekly meetings where they train on
how to spot the signs of a potential
phishing attack.
In turn, employees have imparted
this wisdom to bank customers, so
much so that the bank has become a
go-to resource in the community for
cyber-risk mitigation, even among
non-customers.

Independent Banker - November 2017

Table of Contents for the Digital Edition of Independent Banker - November 2017

Table of Contents
Independent Banker - November 2017 - Intro
Independent Banker - November 2017 - Cover1
Independent Banker - November 2017 - Cover2
Independent Banker - November 2017 - Table of Contents
Independent Banker - November 2017 - 2
Independent Banker - November 2017 - 3
Independent Banker - November 2017 - 4
Independent Banker - November 2017 - 5
Independent Banker - November 2017 - 6
Independent Banker - November 2017 - 7
Independent Banker - November 2017 - 8
Independent Banker - November 2017 - 9
Independent Banker - November 2017 - 10
Independent Banker - November 2017 - 11
Independent Banker - November 2017 - 12
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Independent Banker - November 2017 - 14
Independent Banker - November 2017 - 15
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Independent Banker - November 2017 - 18
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Independent Banker - November 2017 - 28
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Independent Banker - November 2017 - 30
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Independent Banker - November 2017 - Cover3
Independent Banker - November 2017 - Cover4
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