Independent Banker - November 2017 - 30

THE ATM
UK megabank Barclays installed the fi rst ATM in
a London suburb on June 27, 1967. Two years later,
Chemical Bank unveiled the fi rst ATM in the US
at a branch in Rockville Centre, N.Y. " On Sept. 2, "
proclaimed a Chemical Bank ad, " our bank will
open at 9:00 and never close again. " Stuart Cook,
CTO of Buzz Points, an Austin, Texas-based
incentivized engagement and revenue platform
for community fi nancial institutions, calls
the ATM the start of " the quiet revolution of
customer experience. " According to Cook, " the
humble ATM...was really the synthesis of several
emerging innovations, " including computer displays,
magnetic stripe cards, algorithms that link
an encrypted PIN with a customer's accounts and
networks that interlink a bank account to ATMs
across the world. " These network standards were
the foundations of the rails that enable the payments
ecosystem we know today, " he says. Over
time, ATMs have continued to advance. Think
of ITMs (interactive teller machines), which
launched in 2013 and made it possible for customers
to talk with a remote teller via video monitor.
1967 V
1973 W
FTP (FILE TRANSFER
Intr PROTOCOL)
oduced by computer scientist
J.C.R. Licklider in 1973, the US Defense
Department's Advanced Research
Projects Agency Network (ARPANET)
is often credited with providing a vision
of how computers could be networked
together. Bassous notes that in the early
days of the ACH network, " Customers
would drive over with a fl oppy disk or
a tape with the ACH information. " The
internet, of course, has rendered that an
archaic approach. Bassous says the rise of
cloud computing and APIs (application
programming interfaces), both results
of ARPANET's work, means real-time
payment (RTP) processing is now within
community bankers' grasp.
1976 W
JACK HENRY'S
" GREEN SCREEN "
F CORE PROCESSOR
ounded in 1976, Jack Henry is retiring
its iconic green screen terminals on Dec.
31, 2019, to be replaced by a modern
user interface called SilverLake Xperience.
" Banking is moving into the 21st
century with graphical user interfaces, "
says Stacey Zengel, president of Jack
Henry Banking. Training new employees
is easier on the newer, more intuitive
interfaces, which " help the banks gain
effi ciencies, " he says. Zengel explains
that because new bank branches are
typically smaller and staffed by fewer
people, " they need a single sign-on or
no sign-on interface that employees can
quickly get into and serve the customer's
complex needs. "
30 ICBA IndependentBanker November 2017

Independent Banker - November 2017

Table of Contents for the Digital Edition of Independent Banker - November 2017

Table of Contents
Independent Banker - November 2017 - Intro
Independent Banker - November 2017 - Cover1
Independent Banker - November 2017 - Cover2
Independent Banker - November 2017 - Table of Contents
Independent Banker - November 2017 - 2
Independent Banker - November 2017 - 3
Independent Banker - November 2017 - 4
Independent Banker - November 2017 - 5
Independent Banker - November 2017 - 6
Independent Banker - November 2017 - 7
Independent Banker - November 2017 - 8
Independent Banker - November 2017 - 9
Independent Banker - November 2017 - 10
Independent Banker - November 2017 - 11
Independent Banker - November 2017 - 12
Independent Banker - November 2017 - 13
Independent Banker - November 2017 - 14
Independent Banker - November 2017 - 15
Independent Banker - November 2017 - 16
Independent Banker - November 2017 - 17
Independent Banker - November 2017 - 18
Independent Banker - November 2017 - 19
Independent Banker - November 2017 - 20
Independent Banker - November 2017 - 21
Independent Banker - November 2017 - 22
Independent Banker - November 2017 - 23
Independent Banker - November 2017 - 24
Independent Banker - November 2017 - 25
Independent Banker - November 2017 - 26
Independent Banker - November 2017 - 27
Independent Banker - November 2017 - 28
Independent Banker - November 2017 - 29
Independent Banker - November 2017 - 30
Independent Banker - November 2017 - 31
Independent Banker - November 2017 - 32
Independent Banker - November 2017 - 33
Independent Banker - November 2017 - 34
Independent Banker - November 2017 - 35
Independent Banker - November 2017 - 36
Independent Banker - November 2017 - 37
Independent Banker - November 2017 - 38
Independent Banker - November 2017 - 39
Independent Banker - November 2017 - 40
Independent Banker - November 2017 - 41
Independent Banker - November 2017 - 42
Independent Banker - November 2017 - 43
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Independent Banker - November 2017 - 45
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Independent Banker - November 2017 - 47
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Independent Banker - November 2017 - 81
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Independent Banker - November 2017 - 83
Independent Banker - November 2017 - 84
Independent Banker - November 2017 - Cover3
Independent Banker - November 2017 - Cover4
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