Independent Banker - November 2017 - 31

ELECTRONIC CASH
COUNTERS
Such counters were fi rst introduced in
Great Britain in 1980 and made bank
tellers' jobs easier. Today, some banks
maintain self-serve coin counters in their
lobbies so customers can see just how
much money that shoebox on their dresser
contains. In 1997, cash recyclers appeared
on the scene. Level5's Burnett is convinced
that the new approach to branch design
was spurred by these secure vaults or safes
that accept cash, authenticate its value,
and store and dispense it. Once large vaults
became unnecessary, banks no longer
needed massive physical footprints. " Cash
recycling technology made it possible for
banks to not have to deliver service to customers
across a teller line, " says Burnett.
He notes that bankers are using the freedom
afforded by cash automation to spend
less time counting money and more time
building relationships with customers.
1980 V
RTABLET COMPUTERS
eleased by GRiD Systems in 1989 and
manufactured by Samsung, GRiDPad
was considered the fi rst commercially
successful tablet computer. Zengel
points out that tablets have transformed
retail banking by allowing bank
employees to move within and even
beyond the branch. " Instead of waiting
in a line for the teller to become
available, the teller might come to the
door, greet a customer, sit on the couch
with them and serve their needs from a
mobile tablet as opposed to a tethered
device, " he says. In the good old days,
bankers took notes from customers
on cocktail napkins, but now they can
take the bank to customers, whether
that's on a sofa in a branch or at the
customer's business.
1989 V
1998 W
PAYPAL
Established as Confi nity in 1998, PayPal
earned praise as a user-friendly money
transfer service. On the heels of PayPal
came other person-to-person (p2p) payment
innovations like Venmo, Popmoney
and Zelle. Greg Bloh, CEO of TransCard
in Chattanooga, Tenn., describes the
arrival of PayPal as a watershed event.
He contends that PayPal and then Venmo
succeeded because they " took advantage
of an account system that wasn't working
for the consumer. " He has found that
products soar " when they really focus on
the user experience and facilitate that
experience in an easier fashion from end
to end. " The advent of RTP will bring
further improvements in the speed and
ease of p2p transfers.
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Independent Banker - November 2017

Table of Contents for the Digital Edition of Independent Banker - November 2017

Table of Contents
Independent Banker - November 2017 - Intro
Independent Banker - November 2017 - Cover1
Independent Banker - November 2017 - Cover2
Independent Banker - November 2017 - Table of Contents
Independent Banker - November 2017 - 2
Independent Banker - November 2017 - 3
Independent Banker - November 2017 - 4
Independent Banker - November 2017 - 5
Independent Banker - November 2017 - 6
Independent Banker - November 2017 - 7
Independent Banker - November 2017 - 8
Independent Banker - November 2017 - 9
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Independent Banker - November 2017 - 16
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Independent Banker - November 2017 - 21
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Independent Banker - November 2017 - 25
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Independent Banker - November 2017 - 27
Independent Banker - November 2017 - 28
Independent Banker - November 2017 - 29
Independent Banker - November 2017 - 30
Independent Banker - November 2017 - 31
Independent Banker - November 2017 - 32
Independent Banker - November 2017 - 33
Independent Banker - November 2017 - 34
Independent Banker - November 2017 - 35
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Independent Banker - November 2017 - 37
Independent Banker - November 2017 - 38
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Independent Banker - November 2017 - Cover3
Independent Banker - November 2017 - Cover4
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