AI is the topic of conversation, particularly after generative AI tools like ChatGPT burst onto the landscape in late 2022. AI technology is developing at a dizzying pace, so what do community banks need to know about how to get started with AI, how it can be used to boost efficiency across departments- and how to manage the risks? Independent Banker spoke to experts from ICBA and beyond to learn about the potential of this incredible technology for the banking industry. By Katie Kuehner-Hebert Illustration by Ben Fearnley