Independent Banker - September 2020 - 19

35+ Years of Value, Commitment, & Service
As the payments services subsidiary of Independent Community Bankers of America, ICBA Bancard's
mission is to deliver flexible, innovative payments, and digital commerce solutions that allow
community banks to offer their customers the latest and greatest in payments technology.
To this end, we work to ensure that our valued clients receive affordable,
integrated payments solutions that are easy to deploy and
bring value to your customers and your bank's bottom line. We
deliver on this promise through:
PRICING
We negotiate 'favored nation' terms to ensure community banks
receive the best pricing available.
SERVICE
We monitor the service level agreements (SLAs) with our vendors
to ensure our clients receive exemplary service.
ENGAGEMENT
ICBA Bancard advocates on behalf of our clients with vendors,
innovators, and industry leaders to promote and advance services
that meet community banks' needs.
ANALYSIS
ICBA Bancard experts have decades of credit portfolio management
expertise and offer our FIS credit clients free, one-on-one
credit portfolio consultations upon request. These meetings help
banks understand their portfolio performance so they can effectively
navigate through uncertain economic times.
ESCALATIONS
Bancard clients have a champion in their corner. We go to the mat
on your behalf. If you ever have questions or needs that you feel
like are not being addressed, we are happy to escalate your issue.
INDUSTRY EXPERTISE AND THE BEST
PRODUCTS TO MEET YOUR NEEDS
ICBA Bancard keeps up with the latest in payments technology.
We provide products that your customers want, need, and expect.
WE SCALE TECHNOLOGY FOR COMMUNITY BANKS
From a mobile card app through Ondot Systems to online credit
card loan origination services from MK Decision to other credit,
debit, and merchant service offerings-we have solutions to meet
your needs.
" We benefited greatly from the ICBA Bancard consultation. It helped us analyze all aspects of
our credit card portfolio, recognize key drivers, and optimize the program to best support our
customers. We learned a great deal about how to maximize what is available to our current
credit card holders and market to future prospects. ICBA Bancard has helped us to be nimble
in our evolving payments strategy, including the addition of a business BIN for our credit card
accounts. "
-Emily Mays, Community Spirit Bank, Vice President/ Senior Marketing Director (Red Bay, Ala.)
3RD QUARTER 2020 | PAGE 5

Independent Banker - September 2020

Table of Contents for the Digital Edition of Independent Banker - September 2020

Table of Contents
Independent Banker - September 2020 - Intro
Independent Banker - September 2020 - Cover1
Independent Banker - September 2020 - Cover2
Independent Banker - September 2020 - Table of Contents
Independent Banker - September 2020 - 2
Independent Banker - September 2020 - 3
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Independent Banker - September 2020 - Cover3
Independent Banker - September 2020 - Cover4
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