Independent Banker - September 2020 - 51

A different kind of
relationship banking
customers on the passenger side of
their cars and used walkie-talkies to
communicate with the team inside to
expedite customer requests.
Working 24/7 to save
small businesses
The biggest challenge of the first
months of the pandemic was, of
course, the implementation of the
Small Business Administration's
(SBA) Paycheck Protection Program
(PPP). The sheer volume of loans
processed was staggering. Teams
showed up at all hours of the day, at
weekends and on public holidays,
to process record numbers of
applications. (For more on this, see
" COVID-19's ripple effect on lending "
in our June 2020 issue.)
MainStreet Bank in Fairfax, Va.,
said it normally processes around
300 loans a year. During the PPP,
the $2.3 billion-asset community
bank processed 1,125 of them. The
majority of the bank's staff worked
on split 24-hour shifts for three solid
A community bank with one of the most surprising stories
submitted to ICBA's National Community Bank Service
Awards is $3.7 billion-asset Bar Harbor Bank & Trust in
Bar Harbor, Maine. Two of its customers had planned a
destination wedding in Florida but were unable to travel
due to the pandemic. Getting married at a church or town
hall wasn't possible, either. They had another problem:
The soon-to-be Mr. and Mrs. Gray had already had their
rings engraved with their planned wedding date. They
asked for a special favor from Bar Harbor Bank & Trust's
regional market manager, Lisa Parsons.
" The Grays wanted to have family and friends witness
their ceremony, but in a safe way that encouraged social
distancing and kept the officiant safe, too, " Parsons says.
" That's when the couple came up with the idea of holding
their wedding at our drive-up window. "
Here's how the community bank described the truly
topical event: " On a beautiful sunny afternoon, with
musicians, friends and family scattered at a safe distance
throughout the parking lot, in their cars or joining via
Zoom, and the officiant behind the drive-up window glass,
the wedding went off without a hitch. The wedding license
was passed through the window for the officiant to sign
and the celebration was complete. In the state of Maine,
notary publics are able to perform weddings. So, not
only did [Parsons], a notary, help coordinate the wedding
service, she actually married the couple! "
independentbanker.org Q 41

http://www.independentbanker.org

Independent Banker - September 2020

Table of Contents for the Digital Edition of Independent Banker - September 2020

Table of Contents
Independent Banker - September 2020 - Intro
Independent Banker - September 2020 - Cover1
Independent Banker - September 2020 - Cover2
Independent Banker - September 2020 - Table of Contents
Independent Banker - September 2020 - 2
Independent Banker - September 2020 - 3
Independent Banker - September 2020 - 4
Independent Banker - September 2020 - 5
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Independent Banker - September 2020 - Cover3
Independent Banker - September 2020 - Cover4
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