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LEARNING SESSIONS
Friday, July 15 * 4:15 - 5 p.m.
Content Expert to Teacher: Becoming a Great Facilitator
Gina Mouch, senior training specialist, University of Michigan Dining, MDining
Ashley Smith, student training and development specialist, University of Michigan, MDining
Do you have a fear of public speaking? Not sure where to start when preparing a presentation? Does silence when
facilitating a discussion make you nervous? These will be discussed and more during this interactive session on
facilitation training. You will walk away knowing how to build, present and facilitate training for any topic, build your
confidence in your own presenting, and learn a format to teach your colleagues to be rock star presenters too!
Engagement: It's a Belief, Not a Program
Chuck Nicosia, general manager, University at Buffalo Campus Dining and Shops
Ray Kohl, director of marketing and communications, University at Buffalo Campus Dining and Shops
Everyone at the University at Buffalo Campus Dining and Shops has a common vision...a belief about what we
want our company to be and how we want it to grow. That vision is rooted in our philosophy, and each of our
1,300 employees believes in it. Everyone has a memorable experience at the University at Buffalo. In 2019, Campus
Dining and Shops launched GuestQuest, a multidimensional cultural improvement process that drives exemplary
experiences throughout our operations. Discover what GuestQuest is, why and how it was developed, and the impact
it has had on operations.
Transformational Communication. Transformational Connection.
Christelle Ramos, senior manager, marketing & communications, Yale Hospitality, Yale University
Does your dining program have a comprehensive marketing and communication strategy to inform, engage, and
motivate student behavior? Is it important for your program to create deepened connections among your community
(both on and off-campus) with minimal resources? Are you interested in an experiential journey to explore
communication design and planning? If the answer is yes, this session is for you! Christelle will examine how a
digital-first multichannel approach combined with relatable social media can effectively maintain and increase
student engagement - even while apart. At a time when the concept of connection continues to shift, learn how you
can seize the opportunity to reimagine your marketing and communication strategy, and take a few rewarding risks
in the process!
To El Salvador and Back
Andrieu Doyle, director of origin operations, Hubbard & Cravens Coffee Co.
Kathy Grant, assistant director, Student Life Dining Services, The Ohio State University
To aid a farmer in improving his quality, The Ohio State University Student Life Dining Program and Hubbard &
Cravens Coffee and Tea traveled to the furthest reaches of El Salvador. Discover how research, technology, service,
and coffee helped build community and engagement.
Explore Sessions! NACUFS.org/Events/2022NC/Session-Details
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http://www.NACUFS.org/Events/2022NC/Session-Details

2022 National Conference Registration Book

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