Today's Hotelier - March 2018 - 26

Elevate your career

FROM FRONT DESK TO C-SUITE
People who start their careers in the hotel industry tend to
stay and find new opportunities along the way that can lead to
high job satisfaction, according to research from the American
Hotel & Lodging Association and WageWatch in their report
"The Hotel Success Story: From Front Desk to C-Suite, a New
Report on Hotel Jobs," published in 2016. Total participation
in the report amounted to about 20 percent of the more than
53,000 hotels in the industry at the time and represented
more than 21 percent of the labor force employed in hotels.
Some key findings include:

This connection should be done in a
positive and useful manner, Chase says,
including with bosses, boss's bosses and
guests.
"And peers, too. A lot of times that
doesn't seem important, but it is," he
says. "With that, always show respect at
all levels. They are connected, and people don't realize that
is what makes a lot of your success."
Additionally, Chase says it's critical to remember that anyone, including those people who you train, can be a connection
who you might need to call upon in the future.
"Business friends do not grow on trees," he says.

CONNECT
AT ALL
LEVELS
WITH ALL
LEVELS OF
PEOPLE

MENTORSHIP IN THE WORKPLACE

90

% of people surveyed said that salaried
employees stayed with their company for an
average of five years or more.

75

% of respondents said hourly employees stayed
with the company more than five years on
average.

97

% of those surveyed said they employ at least one
C-suite executive who began his or her career as
an hourly entry-level employee.

99.5

% of hotel general managers at the
companies surveyed began their careers in
hourly entry-level positions.

99.9

% of companies said that at least some of their
hotel department heads began their careers
in hourly positions.

90

More than
% of respondents said that new hire
hourly employees are eligible for promotion within the first
year of employment.

26  | MARCH 2018 | TODAYSHOTELIER.COM

Mentorship in the hotel industry is another great way
to elevate your career. Whether you participate as a
mentor or mentee, the possibilities abound. See our
article in this issue on how mentorship is helping to shape
a new generation of workers, enrich the personal and
professional lives of mentors, and promote the presence
and leadership of women within the industry.
Smith says that some important connections come by the
way of mentors, who she has seen support from along her
career journey, including her dad who she inherited her work
ethic from and her current boss at First Hospitality Group,
Executive Vice President Wendy Stevens. Smith says that
the advice she has gleaned from these mentors has helped to
shape her experience and career. For example, the best piece
of advice she says Stevens has shared with her: "Harmony is
overrated. You don't ever want to accept the status quo for
so long. You want to always be changing and stay up to date
on the latest trends and tech."
Even when the environment seems a
little dark, Chase says that remaining
positive is imperative to career success.
ALWAYS
When things are going wrong, it's easy
REMAIN
POSITIVE
to get down and dwell on the negative
instead of focusing on the positive. But,
as the old adage goes, the grass isn't
always greener on the other side. If you leave one job and make
a lateral move to another at a different property or company,
it can sometimes hinder long-term career growth. Thus, it's
important not to be short-sighted, especially if less-than-ideal
circumstances are temporary.
"The path to success will become clear if you work through
it, and it will be even better because you weathered the storm,"
Chase says.
■


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Table of Contents for the Digital Edition of Today's Hotelier - March 2018

Letter From the Chairman
Letter From the President & CEO
#AAHOACON18 Spotlight
Government Affairs & Advocacy
The C-Suite
Common Ground
Elevate Yourself to a Higher Role in the Industry
Next-Level Housekeeping via Technology
Mentoring Matters
Small Business
Finance
Marketing
Technology
Compliance & Legal
Leadership
Guest Experience
Aahoa Founding Members
Classifieds
Advertiser Index
Back of the House
Today's Hotelier - March 2018 - Intro
Today's Hotelier - March 2018 - cover1
Today's Hotelier - March 2018 - cover2
Today's Hotelier - March 2018 - 3
Today's Hotelier - March 2018 - 4
Today's Hotelier - March 2018 - 5
Today's Hotelier - March 2018 - 6
Today's Hotelier - March 2018 - 7
Today's Hotelier - March 2018 - 8
Today's Hotelier - March 2018 - 9
Today's Hotelier - March 2018 - Letter From the Chairman
Today's Hotelier - March 2018 - 11
Today's Hotelier - March 2018 - Letter From the President & CEO
Today's Hotelier - March 2018 - 13
Today's Hotelier - March 2018 - #AAHOACON18 Spotlight
Today's Hotelier - March 2018 - 15
Today's Hotelier - March 2018 - 16
Today's Hotelier - March 2018 - 17
Today's Hotelier - March 2018 - Government Affairs & Advocacy
Today's Hotelier - March 2018 - 19
Today's Hotelier - March 2018 - The C-Suite
Today's Hotelier - March 2018 - 21
Today's Hotelier - March 2018 - Common Ground
Today's Hotelier - March 2018 - 23
Today's Hotelier - March 2018 - Elevate Yourself to a Higher Role in the Industry
Today's Hotelier - March 2018 - 25
Today's Hotelier - March 2018 - 26
Today's Hotelier - March 2018 - 27
Today's Hotelier - March 2018 - Next-Level Housekeeping via Technology
Today's Hotelier - March 2018 - 29
Today's Hotelier - March 2018 - 30
Today's Hotelier - March 2018 - 31
Today's Hotelier - March 2018 - Mentoring Matters
Today's Hotelier - March 2018 - 33
Today's Hotelier - March 2018 - 34
Today's Hotelier - March 2018 - 35
Today's Hotelier - March 2018 - Small Business
Today's Hotelier - March 2018 - 37
Today's Hotelier - March 2018 - Finance
Today's Hotelier - March 2018 - 39
Today's Hotelier - March 2018 - Marketing
Today's Hotelier - March 2018 - 41
Today's Hotelier - March 2018 - Technology
Today's Hotelier - March 2018 - 43
Today's Hotelier - March 2018 - Compliance & Legal
Today's Hotelier - March 2018 - 45
Today's Hotelier - March 2018 - Leadership
Today's Hotelier - March 2018 - 47
Today's Hotelier - March 2018 - 48
Today's Hotelier - March 2018 - 49
Today's Hotelier - March 2018 - Guest Experience
Today's Hotelier - March 2018 - 51
Today's Hotelier - March 2018 - 52
Today's Hotelier - March 2018 - 53
Today's Hotelier - March 2018 - Aahoa Founding Members
Today's Hotelier - March 2018 - 55
Today's Hotelier - March 2018 - Classifieds
Today's Hotelier - March 2018 - 57
Today's Hotelier - March 2018 - 58
Today's Hotelier - March 2018 - 59
Today's Hotelier - March 2018 - 60
Today's Hotelier - March 2018 - 61
Today's Hotelier - March 2018 - 62
Today's Hotelier - March 2018 - Advertiser Index
Today's Hotelier - March 2018 - 64
Today's Hotelier - March 2018 - Back of the House
Today's Hotelier - March 2018 - 66
Today's Hotelier - March 2018 - cover3
Today's Hotelier - March 2018 - cover4
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