Today's Hotelier - March 2018 - 31

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with wages that are never exceptionally lucrative, so continuing
education can go a long way to lifting team spirits. Luckily, there
is an array of tech startups with products capable of offloading
many of these professional development responsibilities from
managers' and supervisors' plates. Much like the advantages
of deploying new software interfaces, the key benefits here
are heightened accountability and huge savings in labor costs.
At the most basic level, there are mobile apps that can
be white-labeled for your organization and used as instructional compendiums for new recruits. Such platforms act as
online access points for standard operating procedure manuals, training videos, assignments, quizzes, company bulletin
boards, forums and private messaging. With easy swapping
of electronic files, all information can be kept fully up to date
so you teach only the most current brand standards as well
as block potential legacy issues.
Not only do these reduce managers' time devoted to
onboarding, but they also facilitate a microlearning environment where associates can study in bite-sized portions, like
when in transit going to and from work or just before bed.
Millennials are especially fond of this style of self-guided education. Next, such add-ons like a forum and internal surveys
help to form a community around the app, thereby making
every employee feel more a part of the team. This last part
is doubly true when managers and senior executives are
also actively participating on the app because this type of
direct access to the corporate level can act as a form of career
mentorship and an incentive against departure from the job.
Looking beyond a bolt-on app with plug-and-play functionalities, more advanced systems can be used to teach proper
language skills in a hospitality context. Using voice artificial intelligence, such platforms can not only correct basic
pronunciation mistakes but also help refine conversational
abilities to aid in direct interactions with guests. While this
niche is still in the budding phase, any investment to help
your employees with their communication skills will drastically help to increase self-esteem as your team will realize
benefits that go far beyond just the job itself.

ONSITE INJURY PREVENTION
As should be obvious by now, housekeeping is grueling work. If
you haven't already done so, spend a full shift cleaning rooms
to earn credits in order to fully realize the risk of injury these
associates face each and every day. Fortunately, technologies have now aligned with the physiotherapy community
to offer platforms that can train employees on proper corrective exercises that can prevent the onset of an RSI or reduce
chronic flare-ups. These rehabilitative stretches that promote
good posture and join alignment are commonly referred to
as ergonomics, and they are what will let your housekeepers
truly thrive.
As a start, ergonomics training can be added to any whitelabeled app in the form of instructional manuals or exercise
videos for associates to follow along on their own time as

well as information on proper techniques to utilize while
performing specific motions related to cleaning a guestroom.
The focus of these materials can be either to increase one's
understanding of the importance of proper bodily movements
or exact exercise regimens for associates to follow.
However, unlike other aspects of an associate's curriculum
where his or her aptitude and accumulated knowledge can
be explicitly measured via testing and grading, the benefits
of ergonomics are only truly realized upon daily practice -
muscle memory requires repetition, after all. Moreover, you
may not be able to afford to have a full-time, certified group
instructor to lead multiple shifts of workers through a series
of exercises right after lineup.
To ameliorate this issue, there are now a few state-of-the-art
vendors utilizing motion capture training stations to emulate
the role of an instructor. While you could simply put your team
in front of a big screen and play an exercise video for them
to follow, motion detection technology gives your associates
immediate feedback on their form so they can improve. In
addition, all movements can be recorded so you can track
performance and monitor for improvements, all without an
instructor present.
All this will add up to fewer onsite injuries, translating to
less time off work and fewer disability claims. But ultimately,
and much like one of the positives of increasing your team's
language skills, the benefits of a pain-free team extend far
beyond the hotel. Any activities you take to promote your
associates' overall health and wellbeing will not only make
them more productive on the job, but they will be thankful
for how you are helping alleviate issues that may be affecting
their home lives as well.

CONCLUSIONS
With technology deployment already proving to be exceedingly effective in other departments, it's time to make it work
for housekeeping. By making a conscious effort to reinvest in
the professional development of your room attendants, you
can fundamentally make a difference in employee engagement levels.
While the abovementioned platforms represent a wide
swath of what's available to you insofar as management software, analytics tools and training platforms, the key is to
commit to long-term change. Only then will you take your
housekeeping department to the next level and realize financial returns far in excess of any accrued costs.
■
Larry Mogelonsky is the owner of Hotel Mogel
Consulting Limited. His experience encompasses
hotel properties around the world, both branded
and independent, and ranging from luxury and
boutique to select-service. He can be reached at
larry@hotelmogel.com.
THIS ARTICLE MAY NOT BE REPRODUCED WITHOUT THE EXPRESS
PERMISSION OF THE AUTHOR.

TODAYSHOTELIER.COM | MARCH 2018 | 31


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Table of Contents for the Digital Edition of Today's Hotelier - March 2018

Letter From the Chairman
Letter From the President & CEO
#AAHOACON18 Spotlight
Government Affairs & Advocacy
The C-Suite
Common Ground
Elevate Yourself to a Higher Role in the Industry
Next-Level Housekeeping via Technology
Mentoring Matters
Small Business
Finance
Marketing
Technology
Compliance & Legal
Leadership
Guest Experience
Aahoa Founding Members
Classifieds
Advertiser Index
Back of the House
Today's Hotelier - March 2018 - Intro
Today's Hotelier - March 2018 - cover1
Today's Hotelier - March 2018 - cover2
Today's Hotelier - March 2018 - 3
Today's Hotelier - March 2018 - 4
Today's Hotelier - March 2018 - 5
Today's Hotelier - March 2018 - 6
Today's Hotelier - March 2018 - 7
Today's Hotelier - March 2018 - 8
Today's Hotelier - March 2018 - 9
Today's Hotelier - March 2018 - Letter From the Chairman
Today's Hotelier - March 2018 - 11
Today's Hotelier - March 2018 - Letter From the President & CEO
Today's Hotelier - March 2018 - 13
Today's Hotelier - March 2018 - #AAHOACON18 Spotlight
Today's Hotelier - March 2018 - 15
Today's Hotelier - March 2018 - 16
Today's Hotelier - March 2018 - 17
Today's Hotelier - March 2018 - Government Affairs & Advocacy
Today's Hotelier - March 2018 - 19
Today's Hotelier - March 2018 - The C-Suite
Today's Hotelier - March 2018 - 21
Today's Hotelier - March 2018 - Common Ground
Today's Hotelier - March 2018 - 23
Today's Hotelier - March 2018 - Elevate Yourself to a Higher Role in the Industry
Today's Hotelier - March 2018 - 25
Today's Hotelier - March 2018 - 26
Today's Hotelier - March 2018 - 27
Today's Hotelier - March 2018 - Next-Level Housekeeping via Technology
Today's Hotelier - March 2018 - 29
Today's Hotelier - March 2018 - 30
Today's Hotelier - March 2018 - 31
Today's Hotelier - March 2018 - Mentoring Matters
Today's Hotelier - March 2018 - 33
Today's Hotelier - March 2018 - 34
Today's Hotelier - March 2018 - 35
Today's Hotelier - March 2018 - Small Business
Today's Hotelier - March 2018 - 37
Today's Hotelier - March 2018 - Finance
Today's Hotelier - March 2018 - 39
Today's Hotelier - March 2018 - Marketing
Today's Hotelier - March 2018 - 41
Today's Hotelier - March 2018 - Technology
Today's Hotelier - March 2018 - 43
Today's Hotelier - March 2018 - Compliance & Legal
Today's Hotelier - March 2018 - 45
Today's Hotelier - March 2018 - Leadership
Today's Hotelier - March 2018 - 47
Today's Hotelier - March 2018 - 48
Today's Hotelier - March 2018 - 49
Today's Hotelier - March 2018 - Guest Experience
Today's Hotelier - March 2018 - 51
Today's Hotelier - March 2018 - 52
Today's Hotelier - March 2018 - 53
Today's Hotelier - March 2018 - Aahoa Founding Members
Today's Hotelier - March 2018 - 55
Today's Hotelier - March 2018 - Classifieds
Today's Hotelier - March 2018 - 57
Today's Hotelier - March 2018 - 58
Today's Hotelier - March 2018 - 59
Today's Hotelier - March 2018 - 60
Today's Hotelier - March 2018 - 61
Today's Hotelier - March 2018 - 62
Today's Hotelier - March 2018 - Advertiser Index
Today's Hotelier - March 2018 - 64
Today's Hotelier - March 2018 - Back of the House
Today's Hotelier - March 2018 - 66
Today's Hotelier - March 2018 - cover3
Today's Hotelier - March 2018 - cover4
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