Today's Hotelier - March 2018 - 8

March 2018 | todayshotelier.com

Contents

COLUMNS

DEPARTMENTS

14

10

#AAHOACON18
SPOTLIGHT

1 Convention, 5 ways

LETTER FROM
THE CHAIRMAN

20

12

Patrick Pacious, president &
CEO of Choice Hotels, discusses
embracing digital disruption

18

LETTER FROM
THE PRESIDENT & CEO

THE C-SUITE

GOVERNMENT AFFAIRS
& ADVOCACY

36

SMALL BUSINESS

54

A well-oiled economy
equals growth
by ALFREDO ORTIZ

AAHOA FOUNDING
MEMBERS

38

56

FINANCE

40

Call-out culture
by AMBER WOJCEK

44

COMPLIANCE & LEGAL
Keep a check on
sexual harassment
by ANKIT BHAKTA

ELEVATE
YOURSELF

housekeeping via
technology

to a higher role in the industry

How to find

a great
mentor, and
how to be one

president and
CEO of Choice
Hotels, discusses

EMBRACING
DIGITAL
DISRUPTION

INSIDE:

❱

A new Today's Hotelier feature:

Editorial inquiries: todayshotelier@naylor.com
Advertising inquiries: John O'Neil, joneil@naylor.com

Financial statement analysis
and your hotel career
by DAVID LUND

50

AAHOA STAFF
CONTRIBUTORS

Defining five-star customer
service leadership
by MICAH SOLOMON

Rachel Humphrey
COO and Vice President for
Franchise Relations

LEADERSHIP

GUEST EXPERIENCE

Erika Boyce
Communications Manager

65

Chip Rogers
President & CEO

Bird problems and how to
combat them
by RAYMOND WEB

Kati Siconolfi
Director, State and Local
Government Affairs

BACK OF THE HOUSE

Cover image: Photo courtesy of Choice Hotels

Common Ground

Encouraging bipartisan support
for the issues that matter
most to hoteliers

Today's Hotelier
is the official monthly
publication of AAHOA
1100 Abernathy Road,
Suite 725, Atlanta, GA 30328
P: (404) 816‑5759
info@aahoa.com
www.aahoa.com

46

CONNECT

NEXT-LEVEL

AAHOA'S OFFICIAL PUBLICATION

Automation is the future of hotels
by BILL LALLY

ADVERTISER INDEX

March 2018 | todayshotelier.com

Patrick Pacious,

TODAY'S HOTELIER

TECHNOLOGY

today's

63

THE OFFICIAL PUBLICATION OF
THE ASIAN AMERICAN HOTEL
OWNERS ASSOCIATION

ELEVATE YOURSELF TO A HIGHER ROLE IN THE INDUSTRY

42

MARCH 2018

MARKETING

CLASSIFIEDS

40

Hotel Financing Q&A: Should I use
debt instead of equity to fund my
growth plan?
by RUSHI SHAH

Kathryn Stone
Chief of Staff

8  | MARCH 2018 | TODAYSHOTELIER.COM

Peter Clerkin
Director of Government
Affairs Communications
Today's Hotelier
is published by
5950 NW First Place
Gainesville, FL 32607
P: (800) 369‑6220
www.naylor.com
todayshotelier@naylor.com
NAYLOR STAFF
CONTRIBUTORS
Sheneka Anthony
Media Coordinator
Kristine Buchanan
Managing Editor
Dave Evans
Publisher

❱
❱
❱
❱

EMAIL

todayshotelier@naylor.com

FACEBOOK

facebook.com/AAHOAofficial

TWITTER

@TodaysHotelier

YOUTUBE

youtube.com/AAHOA

Sunny Goel
Design/Layout

Nancy Taylor
Senior Marketing Specialist

Kira Krewson
Sales Manager

Ketan Solanki, Chris Zabel
Advertising Associates

John O'Neil
Advertising Director
Opinions expressed are those of the contributors and
do not necessarily reflect the policy of AAHOA or Today's
Hotelier magazine. Publication of an article of advertisement
does not imply approval or endorsement by AAHOA.

©2018 AAHOA, all rights reserved.
The contents of this publication may
not be reproduced in whole or in part without the prior
written consent of the publisher. Today's Hotelier
(ISSN 24174062), volume 18, issue 3, is published monthly
by Naylor Association Solutions, for AAHOA, 1100 Abernathy
Road, Suite 725, Atlanta, GA 30328. Periodicals postage paid
at Gainesville, Florida, and at additional mailing offices.
Postmaster: Send address changes to Today's Hotelier,
5950 NW 1st Place, Gainesville, FL 32607.
PUBLISHED FEBRUARY 2018/AAHOM0318/6589.


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Table of Contents for the Digital Edition of Today's Hotelier - March 2018

Letter From the Chairman
Letter From the President & CEO
#AAHOACON18 Spotlight
Government Affairs & Advocacy
The C-Suite
Common Ground
Elevate Yourself to a Higher Role in the Industry
Next-Level Housekeeping via Technology
Mentoring Matters
Small Business
Finance
Marketing
Technology
Compliance & Legal
Leadership
Guest Experience
Aahoa Founding Members
Classifieds
Advertiser Index
Back of the House
Today's Hotelier - March 2018 - Intro
Today's Hotelier - March 2018 - cover1
Today's Hotelier - March 2018 - cover2
Today's Hotelier - March 2018 - 3
Today's Hotelier - March 2018 - 4
Today's Hotelier - March 2018 - 5
Today's Hotelier - March 2018 - 6
Today's Hotelier - March 2018 - 7
Today's Hotelier - March 2018 - 8
Today's Hotelier - March 2018 - 9
Today's Hotelier - March 2018 - Letter From the Chairman
Today's Hotelier - March 2018 - 11
Today's Hotelier - March 2018 - Letter From the President & CEO
Today's Hotelier - March 2018 - 13
Today's Hotelier - March 2018 - #AAHOACON18 Spotlight
Today's Hotelier - March 2018 - 15
Today's Hotelier - March 2018 - 16
Today's Hotelier - March 2018 - 17
Today's Hotelier - March 2018 - Government Affairs & Advocacy
Today's Hotelier - March 2018 - 19
Today's Hotelier - March 2018 - The C-Suite
Today's Hotelier - March 2018 - 21
Today's Hotelier - March 2018 - Common Ground
Today's Hotelier - March 2018 - 23
Today's Hotelier - March 2018 - Elevate Yourself to a Higher Role in the Industry
Today's Hotelier - March 2018 - 25
Today's Hotelier - March 2018 - 26
Today's Hotelier - March 2018 - 27
Today's Hotelier - March 2018 - Next-Level Housekeeping via Technology
Today's Hotelier - March 2018 - 29
Today's Hotelier - March 2018 - 30
Today's Hotelier - March 2018 - 31
Today's Hotelier - March 2018 - Mentoring Matters
Today's Hotelier - March 2018 - 33
Today's Hotelier - March 2018 - 34
Today's Hotelier - March 2018 - 35
Today's Hotelier - March 2018 - Small Business
Today's Hotelier - March 2018 - 37
Today's Hotelier - March 2018 - Finance
Today's Hotelier - March 2018 - 39
Today's Hotelier - March 2018 - Marketing
Today's Hotelier - March 2018 - 41
Today's Hotelier - March 2018 - Technology
Today's Hotelier - March 2018 - 43
Today's Hotelier - March 2018 - Compliance & Legal
Today's Hotelier - March 2018 - 45
Today's Hotelier - March 2018 - Leadership
Today's Hotelier - March 2018 - 47
Today's Hotelier - March 2018 - 48
Today's Hotelier - March 2018 - 49
Today's Hotelier - March 2018 - Guest Experience
Today's Hotelier - March 2018 - 51
Today's Hotelier - March 2018 - 52
Today's Hotelier - March 2018 - 53
Today's Hotelier - March 2018 - Aahoa Founding Members
Today's Hotelier - March 2018 - 55
Today's Hotelier - March 2018 - Classifieds
Today's Hotelier - March 2018 - 57
Today's Hotelier - March 2018 - 58
Today's Hotelier - March 2018 - 59
Today's Hotelier - March 2018 - 60
Today's Hotelier - March 2018 - 61
Today's Hotelier - March 2018 - 62
Today's Hotelier - March 2018 - Advertiser Index
Today's Hotelier - March 2018 - 64
Today's Hotelier - March 2018 - Back of the House
Today's Hotelier - March 2018 - 66
Today's Hotelier - March 2018 - cover3
Today's Hotelier - March 2018 - cover4
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