Today's Hotelier - September 2016 - (Page 56)

EMpLOYEE TRAInInG 10 traits of a great hotel front-desk agent As the ambassadors of our hotels, here's how agents can stand out to create review‑worthy guest experiences. by RUPESH PATEL 56  | SEpTEMbER 2016 | TODAYSHOTELIER.COM 6.5-Minute readinG tiMe http://www.TODAYSHOTELIER.COM

Table of Contents for the Digital Edition of Today's Hotelier - September 2016

Letter From the Chairman
Letter From the President & Ceo
News Bytes
AAHOA Spotlight
Government Affairs
5 Easy Ways to Become a Health‑Conscious Hotelier
4 Points of the Traveler's Journey
Navigating to Healthful
The Latest Strategies in Achieving Sustainability Savings
Employee Training
Sales & Marketing
Finance Q&A
AAHOA Founding Members
AAHOA Event Shots
Advertiser Index

Today's Hotelier - September 2016