Today's Hotelier - September 2017 - 31

 3-MINUTE READING TIME

Ken Rhie is the CEO of Trumpia, which has earned a reputation as a
complete SMS solution. Rhie received his MBA from Harvard Business
School, and he has more than 30 years of experience in the software,
internet and mobile communications industries.

their reservation has been received, and
you will open up a line of communication via text messaging once the text
has been sent.

SHARE NEW EVENT
INFORMATION
When you have a busy resort full of
activities for guests, it's important to
keep guests aware of what is going on.
When you have the ability to text guests
about events, a last minute event can
be well publicized through a quick text
message. Guests want to know that you
care about their entertainment. When
you provide mass text messages regarding fun activities at your resort, you are
letting guests know that you care.

TEXT GUESTS ABOUT
IN-STAY DEALS

Introducing

IdealLav

When you want to get guests excited
about staying at your hotel, you can
easily send exclusive discounts to your
guests via text message. Whether you
have a discount coupon to apply to your
hotel restaurant, or your guests can
purchase discount tickets to a nearby
performance, in-stay deals are a great
way to provide your guests with quality
customer service. When you can provide
your guests with activities that are fun
or less expensive, they will feel appreciated by your hotel and more likely
to return.
If you want to implement effective
communication with guests at your
hotel, SMS is the answer. You can reach
guests immediately, and offer special
discounts right away. If there is an emergency at your resort, you will be able to
reach out to everyone staying at your
hotel right away. Your hotel guests will
appreciate the great customer service
they receive when they receive text
messages. Whether sending out a great
deal or sharing information about local
events, text messaging is a great way to
communicate with your guests.
■
855504_Watco.indd 1

TM

Only lav drain to include replaceable grid
strainer and internal stopper.
No more clogs! Removeable grid strainer
keeps jewelry and hair
out of drain.
Internal stopper holds
water overnight.
One-piece tube drops in
for easy installation.

Useful. Innovation.

816.796.3900 watcomfg.com

Patent www.watcomfg.com/patents

| 31
TODAYSHOTELIER.COM | SEPTEMBER 2017
08/02/17
12:38 AM


http://www.watcomfg.com/patents http://www.watcomfg.com http://www.TODAYSHOTELIER.COM

Table of Contents for the Digital Edition of Today's Hotelier - September 2017

Our National Parks: Still Beautiful but in Need of Repairs
Sustainability Steadily Becoming Part of Lodging Industry Dna
Energy Efficiency Good for Wallet – and Guests
Aahoa Interview
Technology
There’s More to Led Conversions Than Just Cost Savings
Case Study
Aahoa Interview
Small Business
Housekeeping
Property Taxes
Leadership
Marketing
Finance q&a
Back of the House
Final Thoughts
Letter From the Chairman
Letter From the President & CEO
Aahoa Founding Members
Aahoa @ Industry
Classifieds
Advertiser Index
Today's Hotelier - September 2017 - intro
Today's Hotelier - September 2017 - cover1
Today's Hotelier - September 2017 - cover2
Today's Hotelier - September 2017 - 3
Today's Hotelier - September 2017 - 4
Today's Hotelier - September 2017 - 5
Today's Hotelier - September 2017 - 6
Today's Hotelier - September 2017 - 7
Today's Hotelier - September 2017 - 8
Today's Hotelier - September 2017 - 9
Today's Hotelier - September 2017 - Letter From the Chairman
Today's Hotelier - September 2017 - 11
Today's Hotelier - September 2017 - Letter From the President & CEO
Today's Hotelier - September 2017 - 13
Today's Hotelier - September 2017 - Our National Parks: Still Beautiful but in Need of Repairs
Today's Hotelier - September 2017 - 15
Today's Hotelier - September 2017 - Sustainability Steadily Becoming Part of Lodging Industry Dna
Today's Hotelier - September 2017 - 17
Today's Hotelier - September 2017 - 18
Today's Hotelier - September 2017 - 19
Today's Hotelier - September 2017 - 20
Today's Hotelier - September 2017 - 21
Today's Hotelier - September 2017 - Energy Efficiency Good for Wallet – and Guests
Today's Hotelier - September 2017 - 23
Today's Hotelier - September 2017 - 24
Today's Hotelier - September 2017 - 25
Today's Hotelier - September 2017 - Aahoa Interview
Today's Hotelier - September 2017 - 27
Today's Hotelier - September 2017 - 28
Today's Hotelier - September 2017 - 29
Today's Hotelier - September 2017 - Technology
Today's Hotelier - September 2017 - 31
Today's Hotelier - September 2017 - There’s More to Led Conversions Than Just Cost Savings
Today's Hotelier - September 2017 - 33
Today's Hotelier - September 2017 - 34
Today's Hotelier - September 2017 - 35
Today's Hotelier - September 2017 - Case Study
Today's Hotelier - September 2017 - 37
Today's Hotelier - September 2017 - Aahoa Interview
Today's Hotelier - September 2017 - 39
Today's Hotelier - September 2017 - Small Business
Today's Hotelier - September 2017 - 41
Today's Hotelier - September 2017 - Housekeeping
Today's Hotelier - September 2017 - 43
Today's Hotelier - September 2017 - Property Taxes
Today's Hotelier - September 2017 - 45
Today's Hotelier - September 2017 - Leadership
Today's Hotelier - September 2017 - 47
Today's Hotelier - September 2017 - 48
Today's Hotelier - September 2017 - 49
Today's Hotelier - September 2017 - Marketing
Today's Hotelier - September 2017 - 51
Today's Hotelier - September 2017 - 52
Today's Hotelier - September 2017 - 53
Today's Hotelier - September 2017 - Finance q&a
Today's Hotelier - September 2017 - 55
Today's Hotelier - September 2017 - Back of the House
Today's Hotelier - September 2017 - 57
Today's Hotelier - September 2017 - 58
Today's Hotelier - September 2017 - 59
Today's Hotelier - September 2017 - Aahoa Founding Members
Today's Hotelier - September 2017 - 61
Today's Hotelier - September 2017 - Aahoa @ Industry
Today's Hotelier - September 2017 - 63
Today's Hotelier - September 2017 - 64
Today's Hotelier - September 2017 - Classifieds
Today's Hotelier - September 2017 - 66
Today's Hotelier - September 2017 - 67
Today's Hotelier - September 2017 - 68
Today's Hotelier - September 2017 - 69
Today's Hotelier - September 2017 - 70
Today's Hotelier - September 2017 - 71
Today's Hotelier - September 2017 - 72
Today's Hotelier - September 2017 - 73
Today's Hotelier - September 2017 - 74
Today's Hotelier - September 2017 - Advertiser Index
Today's Hotelier - September 2017 - Final Thoughts
Today's Hotelier - September 2017 - 77
Today's Hotelier - September 2017 - 78
Today's Hotelier - September 2017 - cover3
Today's Hotelier - September 2017 - cover4
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