Today's Hotelier - September 2017 - 48

INTRODUCING HOTEL ROILEADERSHIP
An Innovative One-Day Conference Series

The fraud investigation from the
maintenance department was quieting
down a bit, and I was getting some of
the mess cleaned up. One thing that was
odd was the way the capital was being
handled. I found a big pile of returned
checks and odd invoices. It was unusual
that the checks were handwritten and
several of the invoices were from the
hardware store. There was something
fishy about one other invoice - it was
for six numbered Robert Bateman prints
from an art gallery located in the hotel.
That was odd because usually hotels buy
art in bulk, not six at a time, and the
invoice was a restaurant-type, handwritten invoice with the print numbers on it.
Well, more stuff for the cops to look at.
The next day I received a special package in the mail. It was from our corporate
law department, and it contained a legal
form that I referred to as a marital list of
common assets. The fired GM was also in
the process of getting a divorce. The note
on the document said: Have a look at the

contents of the common assets, does it
own, they can do some major damage.
look strange? Well, the list read like the
Internal controls are critical for ensuring
inventory of a 25-room hotel. He had
that you know what is going on. We were
literally dozens of VCRs and TVs, several
not able to find any fraud committed by
satellite TV systems, and the clincher:
the controller - just sloppy work. The
He had six Robert Bateman prints and
maintenance guy disappeared forever
the asset list had the numbers. Could
and the former GM got out of jail and
this be any easier? Just yesterday I was
was running some rundown hotel on
looking at an odd invoice for six prints
the strip in Banff.
sold to the hotel from a local art shop.
Ahh, life in the mountains.
■
Would the numbers be the same?
Sure enough, six matches. What was
David Lund, CHAE, "The
going on here?
Financial Hotel Coach," is
That was only the tip of the iceberg.
an international hospitality
An Innovative
One-Day
Conference Series
Following
my discovery,
the company
financial leadership expert
sent the one and only internal fraud
who has held positions
auditor to our hotel for a thorough invesas a regional financial
tigation, along with the RCMP. The invescontroller, corporate director and hotel
tigator spent weeks at the hotel and found
manager with an international brand for
several dozen invoices for a host of items
30 years. Lund authored an award-winning
that the GM had fraudulently obtained.
workshop and two books on hospitality
The total was almost $100,000. The former
financial leadership, coaches hospitality
GM was eventually found guilty of fraud.
executives and delivers his financial
This little episode showed me a few
leadership training worldwide. To learn
things. For one, if people are left on their
more, visit www.hotelcoachdavid.com.

INTRODUCING HOTEL ROI
An Innovative One-Day Conference Series

INTRODUCING HOTEL ROI

INTRODUCING HOTEL ROI

Hotel ROI is a series of regional one-day

An Innovative One-Day Conference Series

events focused on how to leverage an
asset for maximum returns in a specific
market. The series is fresh, fast paced
and synthesized into "information snacks,"
that inform, inspire and give action to

insights|that
can
be implemented
HOUSTON | LOS ANGELES | CHIC AGO | BALTIMORE | PIT TSBURGH
ATL
ANTA
| CHARLOT TE
immediately.
HOUSTON | LOS ANGELES
| CHIC
| BALTIMORE
| PIT
TSBURGH
ATL
ANTA || CHARLOT
HOUSTON
| AGO
LOS ANGELES
| CHIC AGO
| BALTIMORE
|| PIT
ATL ANTA |TECHARLOT TE
Register
atTSBURGH

DISRUPTING THE TRADITIONAL CONFERENCE MODEL.

www.hotelroi.com
and use promo
Hotel ROI is a series of regional one-day events focused on how to leverage an asset for maximum
code AAHOA50
DISRUPTING THE TRADITIONAL CONFERENCE MODEL.
DISRUPTING THE TRADITIONAL CONFERENCE MODEL.
for
an exclusive
Hotel ROI is a series of regional one-day events focused on how to leverage an asset for maximum
Hotel Profits To The Max
discount.
ROI isand
a series
of regional
eventsthat
focused
how
to leverage an asset
for maximum
snacks," that inform,Hotel
inspire
give
action one-day
to insights
canonbe
implemented
immediately.
snacks," that inform, inspire and give action to insights that can be implemented immediately.

Brought to you by

snacks,"
that inform, inspire
and
give action to insights
that can be implemented immediately.
Hotel
Management
& in
partnership
with AAHOA.
Brought to you by Hotel Management & in partnership with AAHOA.

MABrought
XIMIZE
REVENUE & MINIMIZE COSTS
to you by Hotel Management & in partnership with AAHOA.

Brought to you by
Hotel Management & in
partnership with AAHOA.

| PITTSBURGH
| ATLANTA@HOTEL
| BALTIMORE
| CHARLOTTE |
W W W.HOTELROI.COM |
_ ROI | #HOTELPROFITS TOTHEMA X

HOUSTON | LOS ANGELES | CHIC AGO | BALTIMORE | PIT TSBURGH | ATL ANTA | CHARLOT TE

SEPTEMBER 14

SEPTEMBER 27

OCTOBER 6

W W W.HOTELROI.COM
|
@HOTEL
| #HOTELPROFITS
TOTHEMA
XX
W W W.HOTELROI.COM
| _ ROI
@HOTEL
_ ROI | #HOTELPROFITS
TOTHEMA
DISRUPTING THE TRADITIONAL CONFERENCE MODEL.
Hotel ROI is a series of regional one-day events focused on how to leverage an asset for maximum
snacks," that inform, inspire and give action to insights that can be implemented immediately.
Brought to you by Hotel Management & in partnership with AAHOA.

4 8  | SEPTEMBER 2017 | TODAYSHOTELIER.COM
W W W.HOTELROI.COM |

@HOTEL _ ROI | #HOTELPROFITS TOTHEMA X

Hotel Profits To The Max

Hotel Profits To The Max

Hotel Profits To The Max

OCTOBER 11


http://www.hotelcoachdavid.com http://WWW.HOTELROI.COM http://www.hotelroi.com http://WWW.HOTELROI.COM http://WWW.HOTELROI.COM http://www.TODAYSHOTELIER.COM http://WWW.HOTELROI.COM

Table of Contents for the Digital Edition of Today's Hotelier - September 2017

Our National Parks: Still Beautiful but in Need of Repairs
Sustainability Steadily Becoming Part of Lodging Industry Dna
Energy Efficiency Good for Wallet – and Guests
Aahoa Interview
Technology
There’s More to Led Conversions Than Just Cost Savings
Case Study
Aahoa Interview
Small Business
Housekeeping
Property Taxes
Leadership
Marketing
Finance q&a
Back of the House
Final Thoughts
Letter From the Chairman
Letter From the President & CEO
Aahoa Founding Members
Aahoa @ Industry
Classifieds
Advertiser Index
Today's Hotelier - September 2017 - intro
Today's Hotelier - September 2017 - cover1
Today's Hotelier - September 2017 - cover2
Today's Hotelier - September 2017 - 3
Today's Hotelier - September 2017 - 4
Today's Hotelier - September 2017 - 5
Today's Hotelier - September 2017 - 6
Today's Hotelier - September 2017 - 7
Today's Hotelier - September 2017 - 8
Today's Hotelier - September 2017 - 9
Today's Hotelier - September 2017 - Letter From the Chairman
Today's Hotelier - September 2017 - 11
Today's Hotelier - September 2017 - Letter From the President & CEO
Today's Hotelier - September 2017 - 13
Today's Hotelier - September 2017 - Our National Parks: Still Beautiful but in Need of Repairs
Today's Hotelier - September 2017 - 15
Today's Hotelier - September 2017 - Sustainability Steadily Becoming Part of Lodging Industry Dna
Today's Hotelier - September 2017 - 17
Today's Hotelier - September 2017 - 18
Today's Hotelier - September 2017 - 19
Today's Hotelier - September 2017 - 20
Today's Hotelier - September 2017 - 21
Today's Hotelier - September 2017 - Energy Efficiency Good for Wallet – and Guests
Today's Hotelier - September 2017 - 23
Today's Hotelier - September 2017 - 24
Today's Hotelier - September 2017 - 25
Today's Hotelier - September 2017 - Aahoa Interview
Today's Hotelier - September 2017 - 27
Today's Hotelier - September 2017 - 28
Today's Hotelier - September 2017 - 29
Today's Hotelier - September 2017 - Technology
Today's Hotelier - September 2017 - 31
Today's Hotelier - September 2017 - There’s More to Led Conversions Than Just Cost Savings
Today's Hotelier - September 2017 - 33
Today's Hotelier - September 2017 - 34
Today's Hotelier - September 2017 - 35
Today's Hotelier - September 2017 - Case Study
Today's Hotelier - September 2017 - 37
Today's Hotelier - September 2017 - Aahoa Interview
Today's Hotelier - September 2017 - 39
Today's Hotelier - September 2017 - Small Business
Today's Hotelier - September 2017 - 41
Today's Hotelier - September 2017 - Housekeeping
Today's Hotelier - September 2017 - 43
Today's Hotelier - September 2017 - Property Taxes
Today's Hotelier - September 2017 - 45
Today's Hotelier - September 2017 - Leadership
Today's Hotelier - September 2017 - 47
Today's Hotelier - September 2017 - 48
Today's Hotelier - September 2017 - 49
Today's Hotelier - September 2017 - Marketing
Today's Hotelier - September 2017 - 51
Today's Hotelier - September 2017 - 52
Today's Hotelier - September 2017 - 53
Today's Hotelier - September 2017 - Finance q&a
Today's Hotelier - September 2017 - 55
Today's Hotelier - September 2017 - Back of the House
Today's Hotelier - September 2017 - 57
Today's Hotelier - September 2017 - 58
Today's Hotelier - September 2017 - 59
Today's Hotelier - September 2017 - Aahoa Founding Members
Today's Hotelier - September 2017 - 61
Today's Hotelier - September 2017 - Aahoa @ Industry
Today's Hotelier - September 2017 - 63
Today's Hotelier - September 2017 - 64
Today's Hotelier - September 2017 - Classifieds
Today's Hotelier - September 2017 - 66
Today's Hotelier - September 2017 - 67
Today's Hotelier - September 2017 - 68
Today's Hotelier - September 2017 - 69
Today's Hotelier - September 2017 - 70
Today's Hotelier - September 2017 - 71
Today's Hotelier - September 2017 - 72
Today's Hotelier - September 2017 - 73
Today's Hotelier - September 2017 - 74
Today's Hotelier - September 2017 - Advertiser Index
Today's Hotelier - September 2017 - Final Thoughts
Today's Hotelier - September 2017 - 77
Today's Hotelier - September 2017 - 78
Today's Hotelier - September 2017 - cover3
Today's Hotelier - September 2017 - cover4
https://www.nxtbook.com/naylor/AAHOM/AAHOM0518
https://www.nxtbook.com/naylor/AAHOM/AAHOM0418
https://www.nxtbook.com/naylor/AAHOM/AAHOM0318
https://www.nxtbook.com/naylor/AAHOM/AAHOM0218
https://www.nxtbook.com/naylor/AAHOM/AAHOM0118
https://www.nxtbook.com/naylor/AAHOM/AAHOM1217
https://www.nxtbook.com/naylor/AAHOM/AAHOM1117
https://www.nxtbook.com/naylor/AAHOM/AAHOM1017
https://www.nxtbook.com/naylor/AAHOM/AAHOM0917
https://www.nxtbook.com/naylor/AAHOM/AAHOM0817
https://www.nxtbook.com/naylor/AAHOM/AAHOM0717
https://www.nxtbook.com/naylor/AAHOM/AAHOM0617
https://www.nxtbook.com/naylor/AAHOM/AAHOM0517
https://www.nxtbook.com/naylor/AAHOM/AAHOM0417
https://www.nxtbook.com/naylor/AAHOM/AAHOM0317
https://www.nxtbook.com/naylor/AAHOM/AAHOM0217
https://www.nxtbook.com/naylor/AAHOM/AAHOM0117
https://www.nxtbook.com/naylor/AAHOM/AAHOM1216
https://www.nxtbook.com/naylor/AAHOM/AAHOM1116
https://www.nxtbook.com/naylor/AAHOM/AAHOM1016
https://www.nxtbook.com/naylor/AAHOM/AAHOM0916
https://www.nxtbook.com/naylor/AAHOM/AAHOM0816
https://www.nxtbook.com/naylor/AAHOM/AAHOM0716
https://www.nxtbook.com/naylor/AAHOM/AAHOM0616
https://www.nxtbook.com/naylor/AAHOM/AAHOM0516
https://www.nxtbook.com/naylor/AAHOM/AAHOM0416
https://www.nxtbookmedia.com