Today's Hotelier - October 2016 - 60
GUEST EXPERIENCE
QUIET ZONES
4
POOLS AND SPAS
Whether your pool is indoor or outdoor
(or both), you know that it's a place
your guests love to be. Keeping your
pool clean, safe and well-lit is essential
to creating an appealing environment,
but there are some other ways you can
go above and beyond in providing an
awesome aquatic experience for your
guests. If you have an outdoor-only
pool, consider offering sunscreen and
sunglasses to make sure your guests
are well-protected. Offering kid-friendly
items like goggles, floaties and swim
diapers will make a splash with parents.
Does your hotel's pool have a snack
bar? If not, consider opening one up -
swimmers get hungry. And of course,
always have towels available for guests
who forget theirs. It's a win/win: Your
guests will be happy you thought of
them, and you'll be happy they're not
tracking water through your hotel while
they retrieve their forgotten towels.
5
Some guests are more sensitive to noise
than others, and that's why "quiet
zone" floors are becoming more popular. Quiet zone floors generally offer the
promise that kids, large groups or other
noise-making demographics won't be
booked on that floor. Quiet zone floors
often have guest room doors that don't
slam, and guarantee that no housekeeping or maintenance will take place
between certain hours.
In return, they ask that guests on the
quiet zone floors do their part by keeping the volume on their TVs and radios
down, and practice common courtesy
to their fellow peace-loving guests. In
addition to all of these things, consider
offering ear plugs and eye masks to
your quiet zone guests so they can get
an even better night's sleep.
If you implement a quiet zone, make
sure the area is clearly marked with the
rules so guests know what to expect.
6 0 | OCTOBER 2016 | TODAYSHOTELIER.COM
Just like your
"fitness
area,
extended hours are
a good idea - more
breakfast time is
never a bad thing.
"
WHAT'S NEXT?
Once you've taken our suggestions and
have implemented changes that make
your amenities absolutely irresistible,
what's next? How do you get the word
out and let people know that your hotel
is the place to be?
Running advertisements and posting on your hotel's social media pages
about your new, exciting amenities is the
fastest way to get word to the masses.
But don't forget to get your employees
involved, too.
Make sure your staff is well-trained
on all of your hotel's incredible offerings.
Consider creating fliers to hand out to
guests upon checkin, or post signage
around your lobby and most frequented
areas to ensure they're in-the-know.
Focus on these five areas of your hotel
and in no time flat, you'll find yourself
lightyears ahead of your competition. ■
Kristin Alexin is a national
accounts manager for
HOTELSIGNS.com, the
nation's leading provider
of ADA-compliant hotel
signage. Contact her
at kristinalexin@hotelsigns.com or
888-273-8726.
http://www.HOTELSIGNS.com
http://www.TODAYSHOTELIER.COM
Table of Contents for the Digital Edition of Today's Hotelier - October 2016
Letter From the Chairman
Letter From the President & CEO
News Bytes
AAHOA Spotlight
Best Western’s New Frontier
Government Affairs
The Uneven Playing Field: Hotels & Airbnb
Finding Opportunity in the Old
Development & Renovation
Living Legends: Wisdom From Industry Trailblazers
Finance Q&A
The Latest Tech Tools for Hospitality
Guest Experience
AAHOA Events
AAHOA Founding Members
AAHOA Vendor Partners
Classifieds
Advertiser Index
Today's Hotelier - October 2016 - cover1
Today's Hotelier - October 2016 - cover2
Today's Hotelier - October 2016 - 3
Today's Hotelier - October 2016 - 4
Today's Hotelier - October 2016 - 5
Today's Hotelier - October 2016 - 6
Today's Hotelier - October 2016 - 7
Today's Hotelier - October 2016 - Letter From the Chairman
Today's Hotelier - October 2016 - 9
Today's Hotelier - October 2016 - Letter From the President & CEO
Today's Hotelier - October 2016 - 11
Today's Hotelier - October 2016 - News Bytes
Today's Hotelier - October 2016 - 13
Today's Hotelier - October 2016 - AAHOA Spotlight
Today's Hotelier - October 2016 - 15
Today's Hotelier - October 2016 - 16
Today's Hotelier - October 2016 - 17
Today's Hotelier - October 2016 - Best Western’s New Frontier
Today's Hotelier - October 2016 - 19
Today's Hotelier - October 2016 - 20
Today's Hotelier - October 2016 - 21
Today's Hotelier - October 2016 - 22
Today's Hotelier - October 2016 - 23
Today's Hotelier - October 2016 - Government Affairs
Today's Hotelier - October 2016 - 25
Today's Hotelier - October 2016 - 26
Today's Hotelier - October 2016 - 27
Today's Hotelier - October 2016 - 28
Today's Hotelier - October 2016 - 29
Today's Hotelier - October 2016 - The Uneven Playing Field: Hotels & Airbnb
Today's Hotelier - October 2016 - 31
Today's Hotelier - October 2016 - 32
Today's Hotelier - October 2016 - 33
Today's Hotelier - October 2016 - 34
Today's Hotelier - October 2016 - 35
Today's Hotelier - October 2016 - Development & Renovation
Today's Hotelier - October 2016 - 37
Today's Hotelier - October 2016 - 38
Today's Hotelier - October 2016 - 39
Today's Hotelier - October 2016 - 40
Today's Hotelier - October 2016 - 41
Today's Hotelier - October 2016 - Living Legends: Wisdom From Industry Trailblazers
Today's Hotelier - October 2016 - 43
Today's Hotelier - October 2016 - 44
Today's Hotelier - October 2016 - 45
Today's Hotelier - October 2016 - 46
Today's Hotelier - October 2016 - 47
Today's Hotelier - October 2016 - 48
Today's Hotelier - October 2016 - 49
Today's Hotelier - October 2016 - Finance Q&A
Today's Hotelier - October 2016 - 51
Today's Hotelier - October 2016 - 52
Today's Hotelier - October 2016 - 53
Today's Hotelier - October 2016 - The Latest Tech Tools for Hospitality
Today's Hotelier - October 2016 - 55
Today's Hotelier - October 2016 - 56
Today's Hotelier - October 2016 - 57
Today's Hotelier - October 2016 - Guest Experience
Today's Hotelier - October 2016 - 59
Today's Hotelier - October 2016 - 60
Today's Hotelier - October 2016 - 61
Today's Hotelier - October 2016 - AAHOA Events
Today's Hotelier - October 2016 - 63
Today's Hotelier - October 2016 - AAHOA Founding Members
Today's Hotelier - October 2016 - 65
Today's Hotelier - October 2016 - AAHOA Vendor Partners
Today's Hotelier - October 2016 - 67
Today's Hotelier - October 2016 - 68
Today's Hotelier - October 2016 - 69
Today's Hotelier - October 2016 - 70
Today's Hotelier - October 2016 - 71
Today's Hotelier - October 2016 - 72
Today's Hotelier - October 2016 - 73
Today's Hotelier - October 2016 - 74
Today's Hotelier - October 2016 - 75
Today's Hotelier - October 2016 - 76
Today's Hotelier - October 2016 - Classifieds
Today's Hotelier - October 2016 - 78
Today's Hotelier - October 2016 - 79
Today's Hotelier - October 2016 - 80
Today's Hotelier - October 2016 - 81
Today's Hotelier - October 2016 - 82
Today's Hotelier - October 2016 - 83
Today's Hotelier - October 2016 - 84
Today's Hotelier - October 2016 - 85
Today's Hotelier - October 2016 - Advertiser Index
Today's Hotelier - October 2016 - cover3
Today's Hotelier - October 2016 - cover4
Today's Hotelier - October 2016 - outsert1
Today's Hotelier - October 2016 - outsert2
Today's Hotelier - October 2016 - 91
Today's Hotelier - October 2016 - 92
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