Georgia County Government - Spring 2019 - 32

FEATURE
system is a great place to start to increase
efficiency and satisfaction across the board.
Here are some of the key reasons to make
the switch.
Ease of Use for Business
Your people and your commerce are what
drive your community. Help them both by having one operations management system for
your county. Consider the builders in your area.
This role requires working all over the county,
creating the need for permits, inspections, etc.,
across city lines. If each city in your county
uses a different system, business for these
builders is likely to slow down significantly,
posing a threat to construction timelines and
revenue generation. Reducing all these different systems to one repository dramatically
speeds up these processes so your community
can see growth and revenue quicker.
Increased Organization
and Communication
Improved organization and communication are definite results of a unified system,
benefitting both government employees and

"First, I would say we're much more efficient, and we can handle a much larger workload by
being more efficient. Second, we're being better stewards of the environment by decreasing
our carbon footprint due to not requiring paper plans or forcing people to drive unnecessary
miles. And third, we're being held accountable because everything we do is logged and can
be reviewed. For the most part, everybody uses it, and things get done exponentially faster.
The ability for increased collaboration and accountability across departments has allowed for
staff to process permits more efficiently with a smaller number of staff than in previous years,
leading to increased efficiency in the use of taxpayer dollars.
Our reputation has improved with the development community where we're getting larger
projects in town, and they're not coming in skeptical. We just finished a large movie theater in
town and a 100-room hotel. If we didn't have SmartGov, I don't know how we would have done it.
One council member told me the first month we had the solution, it cut down on his phone
calls by 70 percent. Another thing to note is what callers are complaining about. They're
not complaining about timelines or something being lost or getting the runaround-their
comments are about the project details itself, which is normal.
Employees are now able to state with confidence how long the city has managed an
application. The entire record of the permit history, phone calls, emails and submittals is easily
tracked and viewed by multiple departments, so they can quickly communicate the status and
timeline of an application."
citizens. A county-wide platform means there's
only one community development system all
employees need to learn and work within. All
record-keeping and tracking are done in this
one system, meaning everyone can have the
same access to information and provide the

GETTING
SO MUCH
ATTENTION
IS A GOOD
SIGN!
ROAD WORK SAFETY EQUIPMENT

RENTAL & SALES

32 GEORGIA
947125_BoPhillips.indd
1 COUNTY GOVERNMENT

1/29/19 3:23 AM

same answers when questions arrive. There's
less room for error, and reminders can be set
for plan review assignments and key dates for
permits, licenses and violations county-wide.
More Satisfied Citizens
As frustrating as it can be for government employees to interact with citizens
when organization is lacking, it's equally
frustrating for citizens needing answers and
resources. The more systems your county
uses, the more likely your citizens are to have
to deal with lost correspondence, information being lost in translation between cities,
receiving different answers from different
offices, and longer wait times for responses
and approvals. Having a single community
development solution provides clear and
efficient communication for all stakeholders.
Convinced a single system is the way to
go yet? The following is a testimonial from
Jerome Keene, a senior planner for Delano
(Kern County), California and a Dude Solutions
client whose organization uses SmartGov™ for
all of its community development operations.
Jerome and his team have seen a huge
turnaround in their operation efficiency,
and your organization can, too. If your local
government is overwhelmed and frustrated
with unnecessary wait times, communication
breakdowns and unhappy stakeholders, a
reliable county-wide community development
solution is the place to start.
Visit the Partners page on the ACCG website
to learn more about Dude Solutions and the
products they offer to county governments.■


http://www.bophillips.com http://www.bophillips.com

Georgia County Government - Spring 2019

Table of Contents for the Digital Edition of Georgia County Government - Spring 2019

President’s Message
Director's Desk
Ethics on the Edge
Avoid Property Tax Increases by Managing Revenues
EPD’s STAR Program Keeps Georgia Counties and Rights-of-Ways Clean
2019 ACCG Annual Conference Preview
College Underserved Community Partnership Program
Hurricane Michael: Looking Back, Looking Forward
Working with Hard-to-Count Communities
Reduce the Friction with a County-Wide Community Development System
News & Notes
Index of Advertisers
Georgia County Government - Spring 2019 - Intro
Georgia County Government - Spring 2019 - cover1
Georgia County Government - Spring 2019 - cover2
Georgia County Government - Spring 2019 - 3
Georgia County Government - Spring 2019 - 4
Georgia County Government - Spring 2019 - 5
Georgia County Government - Spring 2019 - 6
Georgia County Government - Spring 2019 - President’s Message
Georgia County Government - Spring 2019 - 8
Georgia County Government - Spring 2019 - Director's Desk
Georgia County Government - Spring 2019 - Ethics on the Edge
Georgia County Government - Spring 2019 - 11
Georgia County Government - Spring 2019 - 12
Georgia County Government - Spring 2019 - 13
Georgia County Government - Spring 2019 - Avoid Property Tax Increases by Managing Revenues
Georgia County Government - Spring 2019 - 15
Georgia County Government - Spring 2019 - EPD’s STAR Program Keeps Georgia Counties and Rights-of-Ways Clean
Georgia County Government - Spring 2019 - 17
Georgia County Government - Spring 2019 - 2019 ACCG Annual Conference Preview
Georgia County Government - Spring 2019 - 19
Georgia County Government - Spring 2019 - College Underserved Community Partnership Program
Georgia County Government - Spring 2019 - 21
Georgia County Government - Spring 2019 - Hurricane Michael: Looking Back, Looking Forward
Georgia County Government - Spring 2019 - 23
Georgia County Government - Spring 2019 - 24
Georgia County Government - Spring 2019 - Working with Hard-to-Count Communities
Georgia County Government - Spring 2019 - 26
Georgia County Government - Spring 2019 - 27
Georgia County Government - Spring 2019 - 28
Georgia County Government - Spring 2019 - 29
Georgia County Government - Spring 2019 - 30
Georgia County Government - Spring 2019 - Reduce the Friction with a County-Wide Community Development System
Georgia County Government - Spring 2019 - 32
Georgia County Government - Spring 2019 - News & Notes
Georgia County Government - Spring 2019 - Index of Advertisers
Georgia County Government - Spring 2019 - cover3
Georgia County Government - Spring 2019 - cover4
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