Centerlines - June 2013 - (Page 16)

THE CONTROL TOWER Centerlines Update What has happened in the industry since first reported in Centerlines? Wings for Autism (October 2011)—An airport partnership reaches out to families with special needs. Introduced in Boston in 2011, the program gives families with autistic children the opportunity to go through a dry-run at the airport complete with check-in, TSA security screening and boarding a plane. g Update: During a presentation of the Up Upd p program at the Customer Service Seminar in January, the program pr er ervic e Service Se spons expressed a desire to take the program to 50 cities within five sponsors years. Since January, a Wings for Autism day has been staged or will be staged in Boston, Manchester, Bradley, Philadelphia, Pittsburgh, Minneapolis, JFK, Burbank, Long Beach and Bob Hope airports. ACI-NA 2012 Legislative Goals: Status Report Debunking the Myth Editor’s Note: This feature highlights airport practices that help educate travelers and clear up misconceptions about the role of airports. The “myths” were found in a national survey conducted last year. Myth: Some believe that the Passenger Facility Charge is a tax, but it is not. The PFC is a user fee. Facts about the PFC: ACI-NA Making the case for change (June 2012)— The cover story detailed both the 2012 economic impact report on U.S. airports and the public perception survey conducted ACI N for ACI-NA. Up Upda The p Update: Canadian Airports Council in April unveiled its C nadian Canadian A ad first economic impact study in more than a decade. Canada’s air transportation industry had a $C34.9 billion lion economic footprint in 2012, supported 405,000 jobs and personal income of more than $C17 billion and federal taxation of more than $C7 billion. Source: 16 CENTERLINES | JUNE 2013 • The PFC model is very different from most transportation infrastructure, where the majority of investments are funded by taxpayers. • PFCs are a local fee-per-ticket collected by the airline on behalf of the airport to fund capacity, safety, security or environmental projects. • PFCs are a cornerstone of airport capital programs, having funded over $35 billion in airport development benefiting passengers since 1990. • The FAA has set up a series of rules governing these funds, such as the maximum fee of $4.50 per passenger. • The FAA approves individual airport PFC applications for specific dollar amounts and time periods. • A large or medium-size airport that collects a PFC is required to return up to 75 percent of their AIP entitlement funds for use at smaller airports. Source: campaignterminal/

Table of Contents for the Digital Edition of Centerlines - June 2013

President's Message
Canadian Airports
Associates' Corner
Policy Corner
The Control Tower
On the Hill and on the Stump
Cover Story: Privatization
Customer Service: Partners in a Better Passenger Experience
Marketing Perfecting-And Protecting-Your Brand
Now Underway
Grand Openings
New Members
Index of Advertisers/
Box Scores

Centerlines - June 2013