Centerlines - June 2013 - (Page 34)

GRAND OPENINGS Cutting-Edge Concessions Opened as part of Dallas/Fort Worth Renovations I n March, Dallas/Fort Worth International Airport formally unveiled 18 new concessions outlets located in the newly-opened first phase of Terminal A, the first wave of many highprofile brand names coming to the airport. The new concessions in Terminal A are being unveiled in conjunction with the rollout of the $2.3 billion Terminal Renewal and Improvement Program. “Our mission is to provide airport guests with a world-class level of customer service, and to achieve that we’re providing our passengers with more choices, healthier and upscale options and highly requested amenities,” said CEO Jeff Fegan. Highlighting the new concessions are firstever airport locations for Ling & Louie’s Asian Bar & Grill, Teavana, a world-renowned retailer for tea and tea accessories, and Geppetto’s Toys. The new concessions space also heralds some design debuts and cutting-edge concepts for many other locations. Overall, the redefined section of Terminal A includes 50 percent more space allocated for concessions operations while keeping roughly the same number of restaurant and retail outlets, addressing projections for passenger counts in 2020 and beyond. “The quality of these outlets is superb,” said Ken Buchanan, executive vice president of revenue management for the airport. “I’m positive that passengers will be really pleased with this first wave of the future for concessions at DFW.” The new concessions are located between Gates A12 and A17 in Terminal A. ■ A DESTINATION IN ITSELF. SEATTLE BOISE O’HARE MIDWAY ATLANTA MIAMI BWI HEATHROW ORANGE COUNTY GLASGOW TAMPA NEW ORLEANS EDINBURGH ONTARIO BIRMINGHAMAL ST. LUCIA DQ Grill & Chill® Minneapolis-St. Paul International Airport NEW AIRPORT MENU DQ Grill & Chill® features signature products selected by popularity, prep speed, inventory impact and portability. This maximizes consumer reach, simplifies training and creates better execution. FOR MORE INFORMATION PLEASE CONTACT: JENNIFER RUDE | Manager of Nontraditional Development OFFICE: (952) 830-0391 CELL: (952) 454-7491 This is not an offer to sell a franchise. An offer can only be made by prospectus. ® T.M. Am. DQ Corp ©2012 Am. DQ Corp. DQ 0412-9 583766_Heery.indd 34 CENTERLINES1 | JUNE 2013 16/06/12 2:33 AM 594054_Dairy.indd 1 6/26/12 12:53:09 PM

Table of Contents for the Digital Edition of Centerlines - June 2013

President's Message
Canadian Airports
Associates' Corner
Policy Corner
The Control Tower
On the Hill and on the Stump
Cover Story: Privatization
Customer Service: Partners in a Better Passenger Experience
Marketing Perfecting-And Protecting-Your Brand
Now Underway
Grand Openings
New Members
Index of Advertisers/
Box Scores

Centerlines - June 2013