Fresh - Summer 2016 - (Page 14)

fresh PersPectiVe One Size does not Fit All Tailoring Laundry Contracts to Your needs BY DERI ROSS PRYOR IN THE CURRENT ECONOMY, THE top priority for upper level administration of any business or industry is to maximize dollars without impeding on quality of services. for the laundry industry, this can sometimes make getting the job done correctly difficult. However, it doesn't have to be that way. A better understanding of the pros and cons of the options available allows for more informed decision making. often those in administration make decisions based on cold facts and figures instead of practical information and input from those most affected by their decisions. A lack of awareness of just what is needed for the laundry facility - whether on or off premise - to produce quality work efficiently can inevitably create higher costs in the long run. the Affordable care Act (AcA) has created pressure in terms of reimbursement. reimbursement hinging on patient satisfaction data (HcAHPs) means constant adjustments 14 fresh officiAL MAgAzine of tHe AssociAtion for Linen MAnAgeMent to processes and expenditures within healthcare. As often happens, those at the bottom of the care ladder are the ones who feel the effects the most and the earliest. Despite being an indispensable facet in patient care, laundry services are among those at the bottom, for one simple reason. "Laundry does not drive revenue," says Bill smith rLLD, cHesP. "unless we take into account patient satisfaction as determined by HcAHPs scores as a factor in reimbursement and hospital linens being a factor in that satisfaction... laundry is a service that does not directly affect a healthcare facility's top line performance." As such, it is easily dismissed and often moved out of house since revenue generating space is the most desirable space. When an on-premise laundry (oPL) does exist, some expense line items are not correctly attributed. utilities, equipment depreciation, and employee benefits are good examples of costs not identified in many

Table of Contents for the Digital Edition of Fresh - Summer 2016

FRESH IDEAS
CALENDAR OF EVENTS
THE RIGHT CAPTAIN AT THE RIGHT TIME
KEEPING THE LAUNDRY … AND MAKING IT WORK
ONE SIDE DOES NOT FIT ALL -TAILORING LAUNDRY CONTRACTS TO YOUR NEEDS
DELIVERING THE GOODS ...KEY FACTORS IN LINEN DISTRIBUTION MODELS
INDEX OF ADVERTISERS

Fresh - Summer 2016

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