Fresh - Summer 2016 - (Page 19)

fresh ... s d o o G e h t g n Deliveri tion models PersPectiVe u ib tr is D n e in L in rs to c a F y e K BY BEV CLINE CHANGES IN HEALTHCARE DELIVERY CONTINUE to drive each hospital to provide the best environment for healing. A question frequently asked in the c-suite is how can we improve? reality has shown that what works in one setting is not always the best model in another, and methods for delivering textiles for use is no exception. the most prevalent methods for getting textiles from the laundry processor to the end user today include: * Hospital employees distributing the linen either from their on-premise laundry, a co-op laundry, or an independent laundry processing company, * The hospitals contracted laundry processing company also distributes clean linen within the healthcare facility, or * A contracted linen distribution service distributes linen within the hospital, often as an extension of an environmental services contract. each of these models can work well says chris christie, cLLM, Health system Linen Manager at st. John Providence Health in Michigan. christie has experience seeing all three models in practice; in fact, he says, Ascension Health, the group to which st. John Providence belongs, utilizes all three regardless of model - when managing expectations for healthcare linen services these issues need to be discussed with all parties involved. * What time will deliveries be expected (give a window of time) and include material management in these discussions to avoid conflicts * Will there be a charge for soiled to clean variance and how is that reconciled * Will deliveries be made daily * Do they provide dedicated customer service staff for your facility * Will the driver take the bulk carts to the linen room, leave on the dock or elsewhere * Will the driver be responsible to load the soiled linen from dock onto the truck * Will linen bags be supplied, what type * Will there be a charge for Hot shot/rush deliveries * Ask for references * Ask for member survey results * Do they provide linen exchange carts * Do they provide linen distribution staff * Are they active members of any national organizations ALMnet.org suMMer 2016 fresh 19 http://www.ALMnet.org

Table of Contents for the Digital Edition of Fresh - Summer 2016

FRESH IDEAS
CALENDAR OF EVENTS
THE RIGHT CAPTAIN AT THE RIGHT TIME
KEEPING THE LAUNDRY … AND MAKING IT WORK
ONE SIDE DOES NOT FIT ALL -TAILORING LAUNDRY CONTRACTS TO YOUR NEEDS
DELIVERING THE GOODS ...KEY FACTORS IN LINEN DISTRIBUTION MODELS
INDEX OF ADVERTISERS

Fresh - Summer 2016

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